Site Operations Manager II (Onsite)

As a Site Operations Manager II at May Mobility in Atlanta, GA, you’ll be responsible for overseeing a team of Site Supervisors, Technicians, and contracted Autonomous Vehicle Operators. Key responsibilities include ensuring safety protocols are rigorously followed, managing daily operational practices, tracking performance metrics, and ensuring exceptional service for both customers and passengers. You will also collaborate with various departments to implement new technologies and train staff, all while fostering a supportive environment that embodies May Mobility's values.

Candidates applying for the Site Operations Manager II role at May Mobility should ideally have an Associates degree or higher in Business, Technical Operations, or related fields, along with at least 3 years of people leadership experience in a customer-focused environment. Experience in project management and process development is essential. Strong written and verbal communication skills are vital, along with a valid U.S. Driver's License. Experience in a startup environment or with operations/logistics is highly desirable.

To thrive as a Site Operations Manager II at May Mobility, candidates should possess strong collaboration skills, the ability to lead multiple teams, and comfort in communicating openly within the organization. A detail-oriented mindset, proactive problem-solving capabilities, and the competence to work under varying circumstances are crucial. Physical requirements include the ability to lift up to 50 lbs and stand for extended periods. Overall, possessing a dynamic blend of people management and process optimization abilities will set you up for success.

The work environment for a Site Operations Manager II at May Mobility based in Atlanta, GA, involves both office settings and outdoor conditions as you oversee operations. You will have a dedicated workstation with necessary equipment and need to work onsite at least four days a week. Expect a dynamic atmosphere where no two days are the same, allowing you to engage with team members and oversee the autonomous shuttle services while prioritizing communication and teamwork.

The Site Operations Manager II role at May Mobility comes with a comprehensive healthcare suite, including medical, dental, and vision coverage. Additional perks include generous paid parental leave, a flexible vacation policy, retirement benefits with a safe harbor match, and access to wellness resources. May Mobility is committed to creating a fulfilling workplace culture that supports the diversity and inclusion of its workforce.

In responding to this question, focus on specific examples from your past roles where you successfully led technical operations. Highlight your approach to managing teams, ensuring adherence to safety protocols, and fostering a strong service culture that prioritizes customer satisfaction.

When answering this question, provide an example of a time you faced a challenging situation with unclear information. Describe your decision-making process and how you evaluated risks, communicated with your team, and ultimately reached a successful resolution.

Discuss your experience with setting measurable performance goals, using data analysis to identify trends, and employing feedback systems to guide improvements in operations. Illustrate with a specific instance that demonstrated your ability to implement changes based on performance data.

Explain your strategies for prioritizing tasks, for example, using tools or frameworks like the Eisenhower Matrix. Share how you adjust your priorities based on immediate needs or feedback and how you keep lines of communication open with your team to ensure everyone is aligned.

When addressing this question, share your approach to promoting safety through regular training, open discussions about safety concerns, and the establishment of clear protocols. Emphasize the importance of leading by example and how you encourage everyone to take ownership of safety practices.

In your response, detail a specific project that showcases your project management skills. Explain your role, how you assembled your team, set objectives, addressed challenges throughout the project, and highlighted the successful outcomes resulting from your leadership.

Discuss your conflict resolution style, stressing the importance of listening and facilitating open dialogue. Offer a specific example where you were able to mediate a conflict effectively, preserving team cohesion and ensuring a focus on shared goals.

Here, share your commitment to professional development through various means such as attending industry conferences, engaging in continuous education opportunities, and following key influencers and organizations in the autonomous tech space to stay informed about emerging trends and innovations.

Outline the key attributes you think are vital in this role, such as strong leadership skills, excellent communication abilities, attention to detail, resilience under pressure, and a collaborative spirit. Relate these qualities to your personal experiences.

When articulating your motivation, connect your passion for technology and transportation with May Mobility’s mission of transforming urban mobility. Emphasize your desire to contribute to a forward-thinking company that values innovation and sustainability, aligning your personal goals with the company’s mission and culture.