Global Technology – Senior Manager, Program Management

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

The Global Technology, Strategy & Planning team is passionate about strategy formulation and prioritization, strategic and operational planning, program management, and vendor management efforts while building next-gen Total Cost of Ownership capabilities.

The Sr. Manager, Program Management role reports to the Director, Global Technology, Program Management Office (PMO). This role leads and advises projects that are very cross-functional and highly sophisticated using different development methods which often require considerable resources and high levels of functional integration.

Accountabilities & Responsibilities:

Primary Duties:

• Lead project plans, roadmaps and execution to achieve the project goal using various development methods (i.e Agile, Waterfall, etc)
• Lead project changes using appropriate verification techniques to keep the project on track.
• Align partners and team members by ensuring a common understanding of expectations for the project.
• Responsible for ensuring detailed requirements, constraints, and assumptions with partners are identified and completed to establish the project deliverables, using requirement-gathering techniques (e.g., planning sessions, brainstorming, focus groups) and completing the project charter.
• Work to identify and implement approved actions and workarounds to mitigate risks.
• Document high-level risks, assumptions, and constraints using historical data and guide judgment to understand project limitations.
• Own the adoption of key findings from project retrospectives.
• Improve team performance by leading, mentoring, training, and communicating effectively and in a timely manner.
• Act as a mentor and driver of the adoption of GT PMO processes and standards.
• Leverage knowledge of and experience with the following:
• Define project roles, responsibilities, tools, artifacts and standard methodologies.
• Support, lead, and ensure the standardization of processes for implementing projects across all clients, in accordance with standard methodologies related to the SDLC and ADLC.
• Identify and/or elevate ideas for improving the delivery model, ways of working and/or methodologies.
• Chips in to the performance of a team by overseeing work of other managers.
• Effect change within a function without direct exercise of command. Can be internal and external and primarily of shared interested.
• Solve difficult problems impacting a team or project; identify ways to improve current customer needs.
• Accountable for handling projects using various development methods (i.e. Waterfall, Agile, etc) with moderate risk.
• Develops and completes vital artifacts that are critical for successful project and program management.

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is The salary range for the role is $149,260-$190,310.00 per yearper year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

• 6 – 8 years’ experience required: Prior corporate and global program management experience required with 6+ years handling multi program workstreams.
• Demonstrates as a deep Subject Matter Authority (SMA) in Project and Program Management process and tools. Required experience in Confluence and JIRA are a must with experience in Planview a plus.
• Strong technical background preferred with an understanding of requirements collecting, solutioning, and back-end testing, etc.
• Experience communicating optimally with high levels of management and direct client contact.
• Experience with software methodology development processes (i.e. ADLC, SDLC, Lean).
• Ability to build presentations and write cases for senior leadership.
• Ability to work under tight deadlines balancing multiple key business priorities.
• Ability to work very sophisticated problems and take care of a variety of work situations.
• Strong understanding of a variety of technology solutions.
• Highly experienced with dev/ops principles.
• Bachelor’s degree in related field required: Project Management Professional (PMP) preferred; Agile Certifications preferred (e.g. PSM, CSM, etc.) or equivalent work experience preferred.

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.