Telehealth - Injury Triage Consultant (Allied Health & Weekend Hours)

As a Telehealth - Injury Triage Consultant at Cogent Thinking, your primary responsibilities will include connecting with injured employees to provide support through their workplace injuries, offering injury triage and first aid advice, and referring them to additional support services as needed. You'll play a critical role in early intervention by addressing both physical and mental health concerns, demonstrating a high level of empathy and care for your clients.

To qualify for the Telehealth - Injury Triage Consultant role at Cogent Thinking, you must be an experienced Registered Nurse or an Allied Health practitioner with full registration. A caring and empathic nature is essential, as well as well-developed written and verbal communication skills. Experience in care coordination or occupational rehabilitation is also desirable, ensuring that you can effectively support clients in their recovery.

Yes, Cogent Thinking provides a comprehensive initial training program for new Telehealth - Injury Triage Consultants. This training, which lasts for two days during the working week, is designed to equip you with the knowledge and skills necessary to excel in your role, ensuring that you feel confident in supporting clients with their injury management needs.

As a Telehealth - Injury Triage Consultant at Cogent Thinking, you will have the flexibility to work either from our CBD office or remotely from home. The work environment is supportive and collaborative, emphasizing client focus and teamwork. You can expect to be part of a caring community dedicated to making a positive impact in the lives of others, all while benefiting from a hybrid working arrangement.

Cogent Thinking offers a variety of benefits to its Telehealth - Injury Triage Consultants, including employee discounts for health insurance, gyms, and travel clubs. You'll also enjoy novated leasing options, specified salary sacrificing, paid parental leave, and the opportunity to purchase additional leave. The organization is committed to ensuring good work-life balance and employee wellbeing, making it a rewarding place to work.

In an interview for the Telehealth - Injury Triage Consultant role, it's key to outline your methodical approach to injury triage. Start by demonstrating your listening skills; understanding the client's needs is paramount. Next, emphasize the importance of empathy during the conversation, as this helps build trust. Finally, discuss how you would use your clinical knowledge to offer appropriate advice and refer them to additional support when necessary.

When discussing your experience in care coordination or occupational rehabilitation during the interview, be sure to provide specific examples of situations where you supported clients in their recovery journey. Highlight how you communicated with various stakeholders and coordinated the necessary resources to ensure the best possible outcomes for your clients.

In an interview, it's beneficial to discuss your time management strategies clearly. Highlight how you prioritize tasks based on urgency and client needs. Mention tools or apps you use to stay organized, as well as any methods like the Pomodoro Technique that help you maintain focus during calls, ensuring you provide quality care to your clients.

When asked about balancing empathy and professionalism, explain that you always approach each call with a genuine desire to help. Mention active listening and using supportive language which conveys understanding. Share that you follow protocols to keep professional boundaries while still showing clients that you care about their wellbeing.

In your response regarding challenges, be honest about the complexities of handling sensitive situations without face-to-face interaction. Express that while it can be challenging, you're committed to improving communication skills and developing strong rapport with clients through verbal skills and empathy.

When asked about staying updated, mention your commitment to continuous learning—whether through attending workshops, reading industry publications, or joining relevant online forums. Highlight how you believe staying informed supports your ability to provide the best advice and care to clients as a Telehealth - Injury Triage Consultant.

Share a specific example during the interview that illustrates your ability to facilitate a successful intervention. Detail the situation, how you assessed it, the actions you took to address the client's needs, and the positive outcomes that resulted from your intervention.

In your response, highlight any experience you have in connecting clients with mental health resources or providing initial support. Share how you recognize the importance of addressing mental health as part of the recovery process, using empathy to support clients and referrals when needed.

Discuss your approach to dealing with resistant clients by emphasizing the importance of patience and active listening. Explain how you would seek to understand their concerns and reinforce the benefits of engagement in their recovery, offering support and alternatives until they feel more comfortable.

Be prepared to talk about any specific documentation systems or case management tools you've used in past roles. Explain how these systems help you maintain accurate records and effectively communicate with stakeholders to improve client care outcomes as a Telehealth - Injury Triage Consultant.