Spanish Speaking Customer Support for Mobile Banking Services Department
Mercier Consultancy is seeking a Spanish Speaking Customer Support Agent to join our Mobile Banking Services Department. In this crucial role, you will provide outstanding support to our Spanish-speaking customers, assisting them with a variety of inquiries related to our mobile banking services. Your expertise in Spanish will play a key role in delivering high-quality customer service and ensuring that users have a positive and seamless banking experience. If you are enthusiastic about technology and finance, we encourage you to apply and join our committed team!
Responsibilities
- Respond to customer inquiries via phone, email, and chat in Spanish regarding mobile banking operations.
- Assist users with account management, transaction issues, and technical troubleshooting.
- Provide thorough explanations of banking products, services, and security measures.
- Document and track customer interactions accurately for quality control and service improvement.
- Collaborate with technical support teams to resolve complex banking issues effectively.
- Stay updated on changes to banking regulations, services, and features.
- Collect and enhance customer feedback to contribute to a better banking experience.
- Fluency in Spanish and English, both written and spoken, is essential.
- Experience in customer support, particularly in the banking or financial services sector, is preferred.
- Strong communication skills with a focus on customer service excellence.
- Able to troubleshoot and resolve issues efficiently.
- Familiarity with customer service platforms and banking software is advantageous.
- Ability to work well under pressure while maintaining attention to detail.
- Willingness to work flexible hours, including evenings and weekends, as needed.
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And 2 Weeks Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...
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