German Speaking Customer Service for Online Shopping Platforms Department
Mercier Consultancy Bulgaria is looking for a German Speaking Customer Service Agent to join our Online Shopping Platforms Department. In this key role, you will assist our German-speaking customers with their online shopping experiences, addressing inquiries related to product availability, order statuses, payment issues, and returns. Your goal will be to ensure a seamless and satisfying shopping experience. If you have a passion for e-commerce, excellent communication skills, and a dedication to customer service, we would love to hear from you!
Responsibilities
- Provide exceptional customer service in German for inquiries related to our online shopping platforms.
- Assist customers with placing orders, tracking shipments, and managing returns.
- Handle questions about product features, compatibility, and specifications.
- Effectively resolve customer complaints and issues with a focus on customer satisfaction.
- Document customer interactions accurately to maintain comprehensive records.
- Collaborate with various teams to address and resolve customer concerns promptly.
- Stay informed about promotions, new products, and company policies to effectively assist customers.
- Fluency in German and English, both written and spoken.
- Experience in customer service, preferably in e-commerce or online retail.
- Strong communication skills with a focus on providing an excellent customer experience.
- Ability to multitask and manage various customer inquiries simultaneously.
- Familiarity with customer service software or ticketing systems is advantageous.
- Detail-oriented with good problem-solving skills.
- Willingness to work flexible hours, including weekends and holidays, as required.
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And 4 Weeks Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...
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