Market Specialist, Specialized Enforcement Operations - Brazil

Global Risk Operations focuses on supporting users through scalable solutions that match the observed community needs. We are looking for influencers who can align cross-functional partners to ensure the best possible experience for users on our platforms. The Global Risk Operations SEO (Specialized Enforcement Operations) team is seeking a solutions-oriented, data-savvy market expert who is passionate about providing a great support experience for our community of users. The successful candidate will work with the LATAM team to review and enforce on content reported for potential abuse, resolve user account issues, improve the overall support experience for Brazil as well as solve enforcement issues across a wide range of Meta markets. In SEO, the team specifically focuses on high priority, complex or regulatory enforcement demand, where our systems or scaled solutions need specialized support. SEO’s team is flexible and agile, bringing enforcement expertise that can be deployed to shifting priorities and dynamic emergent situations, necessitating local context, language, policy, community or functional expertise. The Market Specialist will be part of a data-driven analysis environment that works to protect our communities by enforcing on and will also help scale our operations by optimising and automating processes, solving challenging problems and, most importantly, helping to prevent them.


Work on crisis response within the LATAM region Work as part of an On-call Operational structure to enforce on critical content within SEO Markets with a higher focus on Brazil Leverage a combination of language proficiency and Brazilian market geopolitical knowledge, along with an understanding of local nuances and minority communities, to capture signals and insights that inform the enforcement and resolution of intricate risk and operational issues within the region Scope scalable solutions to improve the support of our community of users in the Brazil market and in partnership with other regions Investigate and resolve issues that are reported on Meta products, such as requests for account support and reports of potentially abusive content including but not limited to graphic images, videos and text, offensive or derogatory language, and other objectionable material Support enforcement efforts on agnostic content that originates from multiple sources globally, where language expertise is not required Support enforcement efforts identifying integrity risks to our local and regional advertising business and enforce on these risks. Support region wide programs of work supporting peak season buying initiatives, protecting advertisers, businesses and removing friction in the ad delivery process Analyse key metrics and collaborate with cross-functional teams to improve our processes and tools Build subject matter expertise around abuse areas prevalent in the region and work with the team on enforcement efforts to manage and control impacts Investigate emerging risk across the region and influence cross functional resolution. Provide input and support on policy recommendations using geopolitical as well as operational understanding with Cross Functional Partners Liaise closely with our Meta vendor teams to ensure all operational KPIs meet and exceed targets and work collaboratively to improve processes and tools and scale solutions Remain up to date on key workflow changes, operational guidelines, policy updates and our Community Standards Support the training and onboarding Meta partners


Fluency in English and Portuguese 2+ years of professional experience within an operations environment Experience communicating with a variety of audiences and stakeholders from the Brazil market Experience in successfully navigating projects that demand situational analysis and informed decision-making, often involving the evaluation of unclear or ambiguous factors Effective communication and collaboration skills while working closely with cross-functional teams Experience with vendor management Technical and data skills such as Excel and SQL and experience with visualization tools such as Tableau to drive efficient analytics and reporting are preferred but not a must Experience with metrics analysis Policy experience, preferably in content or media governance or trust and safety