Cloud Operations Program Manager
If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Business Operations - and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards great work.
At Microsoft’s Operations Service Center we have a passion for customers, partners and technology. We are currently looking for a Cloud Operations Program Manager to join our team. As a member of the Cloud Services Operations team, you will coordinate and manage scale cloud processes across multiple Go-To-Market motions. The team sits within Microsoft Business Operations (MBO) and is responsible for successful and compliant processing of transactions that enable and support Microsoft Azure customers. You will be joining a dynamic team that focuses on results, works together to solve problems, and is committed to continuous improvement and developing people.
The Cloud Operations Program Manager role interfaces with Engineering, Launch, Sales, Finance, and various Support organizations to operationalize cloud products, workloads, and programs across both modern and legacy sales motions. Responsibilities include process incubation, transaction management, and escalation support. Additionally, the role is accountable for driving operational excellence of Cloud Transactions such as Time and Conditional based Credit Offer (ACO), Tiered Azure Consumption Discount (ACD), and other custom Microsoft Azure Consumption Commitment (MACC) motions, and Service Support credits.
In this role you will bring with you ,
- Curiosity to learn about and support transactional workloads.
- A continuous process improvement mindset.
- Collaboration experience with varied Business Stakeholders/Partners.
- Adept in Process Design, Change Management and Execution.
- Experience writing and using queries for Database Management Systems (DBMS) such as SQL and KQL.
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