Customer Experience Program Manager II

We are looking for a Customer Experience Program Manager II who enjoys driving execution and partnering across teams to deliver high-quality experiences. In this role, you will coordinate readiness efforts for new features and service changes, manage internal and external communications, and ensure customer-facing and support delivery teams are fully enabled from day one. You'll use data and feedback to help prioritize work, surface blockers, and continuously improve the way we deliver and support cloud services.

This role is part of the Customer Experience Engineering (CxE) organization, which supports the customer journey through deep collaboration with support, partner, and community teams. If you thrive in fast-paced environments and enjoy making complex operations run smoothly, this is a great opportunity to build expertise in readiness, communications, and service delivery at scale.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.