General Manger - Philadelphia

As a General Manager at Herman Miller in Philadelphia, your key responsibilities will include hiring and developing a motivated team, delivering the Herman Miller Client Experience through effective coaching and demonstrations, engaging in daily performance management, overseeing store operations, and resolving employee relations issues in partnership with HR. You'll also be tasked with maximizing store revenue while ensuring exceptional presentation standards and sales plans are met.

To qualify for the General Manager position at Herman Miller, you should have a minimum of 3 to 5 years of retail management experience, strong verbal and written communication skills, and proven people management abilities. It's essential to inspire your team in a high-traffic environment and demonstrate financial literacy and business acumen for effectively managing budgets and performance metrics.

Herman Miller supports its General Managers by providing ongoing training, access to effective performance management tools, and a strong brand reputation that drives client engagement. Additionally, General Managers are equipped with resources such as visual directives, standards manuals, and operational procedures to help maximize profit and fulfill sales goals.

Work environment at Herman Miller is dynamic, collaborative, and supportive. As a General Manager, you’ll be engaging with a team of diverse abilities and backgrounds, fostering a culture of trust and respect while driving team motivation and engagement in a fast-paced retail setting.

General Managers at Herman Miller enjoy a variety of benefits including a competitive salary, quarterly performance bonuses, commission on sales, and a comprehensive benefits package covering medical, dental, vision insurance, parental leave, paid holidays, a green transit subsidy, and a 401k plan. These benefits reflect our commitment to employee well-being and work-life balance.

When asked about your leadership style, emphasize your approach to team motivation and engagement. Discuss how you prioritize open communication, foster collaboration, and encourage feedback, while setting clear expectations and accountability for results. Using examples from your past experience can help illustrate your successful leadership methods.

When discussing a performance issue, focus on your process for addressing it, including how you approached the conversation, the steps you took to support the employee, and how you followed up. Highlight the importance of constructive feedback and performance coaching, demonstrating your commitment to employee development.

To enhance the Client Experience, discuss your strategies such as providing in-depth product knowledge training for staff, ensuring all team members prioritize client engagement, and creating an inviting store environment. You could also suggest using client feedback to continuously improve services and tailor offerings to meet customer needs.

Explain your approach to setting and monitoring sales goals. Focus on how you involve your team in the process, use performance metrics to track progress, and implement incentive programs to motivate staff. Additionally, share examples of how you've adapted strategies in response to performance data.

Discuss specific examples of your budget management experience, detailing how you've allocated resources effectively, monitored expenditures, and made adjustments as necessary to achieve financial goals. Emphasize the importance of financial literacy in the retail environment.

Share how you pursue industry knowledge through trade shows, publications, networking events, and online resources. Express your belief in the importance of staying informed to maintain competitive advantage and lead your team effectively in a rapidly evolving market.

Demonstrate your methods for team motivation, such as recognizing achievements, providing ongoing training opportunities, and creating a culture of support and collaboration. Provide examples of successful team engagements or initiatives that fostered a positive environment.

When discussing customer service approaches, prioritize listening to the customer, acknowledging their feelings, and actively working toward a solution. Stress the importance of maintaining composure and encouraging your team to do the same during difficult interactions.

Talk about your approach to training by emphasizing the need for a structured yet flexible program that addresses product knowledge, sales techniques, and the company culture. Explain how you would incorporate hands-on demonstrations and role-playing exercises to build confidence and skills.

Express your alignment with Herman Miller's mission of designing for humankind, your admiration for the brand's commitment to quality and innovation, and your excitement about the opportunity to lead a team in delivering exceptional client experiences. This reflects both your personal values and your professional aspirations.