Genesys IVR Developer

As a Genesys IVR Developer at Miratech, your primary responsibilities include developing IVR code based on predefined requirements, maintaining and supporting complex solution requirements, and collaborating with a Technical Architect and other team members. You'll also engage in troubleshooting issues by analyzing logs and working with voice and chat bots, providing a comprehensive range of services in voice recognition, AI, and authentication.

To qualify for the Genesys IVR Developer position at Miratech, you should have a minimum of three years of relevant experience working with Genesys Composer, as well as experience in NLP, NLU, and Machine Learning. Knowledge of CI/CD practices, agile methodologies, and web services integration will also enhance your application. A Bachelor's degree in a technology discipline is preferred but equivalent experience is also acceptable.

A Genesys IVR Developer at Miratech should ideally have knowledge of Core Java, RESTful services, and the Genesys platform. Familiarity with Azure Cognitive services, automated testing tools, and relational databases such as SQL are also beneficial. Additionally, skills in CI/CD tools like Git, Jenkins, and Maven are crucial for excelling in this role.

At Miratech, a Genesys IVR Developer will work on exciting projects that primarily involve developing new IVR logic and enhancing user experiences. The role also includes projects like the Voice BOT initiative, allowing you to delve into innovative solutions in voice recognition and conversational AI, making a direct impact on a global scale.

The work culture at Miratech for a Genesys IVR Developer is vibrant and inclusive. You will enjoy a work-from-anywhere policy, professional development opportunities, and a focus on social sustainability. With a strong emphasis on collaboration and open communication, employees thrive in a multicultural environment where creativity and innovation are celebrated.

In your response, outline specific projects where you've used Genesys Composer, detailing the types of IVR solutions you developed, and how these contributed to enhancing user experiences. Highlight any challenges faced and solutions implemented during the development process.

When addressing this question, share your systematic approach to troubleshooting IVR systems, including methods you use to analyze logs, identify root causes, and implement effective solutions. Stress the importance of collaboration with team members for successful troubleshooting.

Discuss specific projects or initiatives where you've utilized NLP and conversational AI technologies. Describe the tools and technologies used, the context of the project, and the outcomes achieved. Emphasize your understanding of their integration into IVR solutions.

To effectively answer, explain your methodologies for ensuring quality, such as unit testing, automated testing, and peer reviews. Share any tools you've utilized, and how these techniques contributed to maintaining high standards of performance in your applications.

When asked about Agile methodologies, discuss how being adaptable and iterative allows for better responses to changing requirements in IVR projects. Provide examples of how Agile practices have improved your project outcomes and team dynamics.

In response to this question, specify the CI/CD tools you've used, like Git, Jenkins, or Maven, and describe how you've applied these in your IVR development processes. Discuss any significant improvements in your workflow due to incorporating CI/CD practices.

Identify specific challenges encountered in previous projects, such as complexity in integrating various systems or bridging communication gaps. Discuss the strategies you implemented to address these challenges and what you learned from the experience.

When discussing staying current, mention resources such as industry conferences, online courses, and professional networking groups you engage with. Highlight specific areas of interest and how you apply new knowledge to your work as a Genesys IVR Developer.

For this question, share your best practices for communicating and collaborating effectively with colleagues in a remote setting. Discuss tools you find useful for maintaining productivity and engagement during virtual teamwork.

Be prepared to explain specific projects or tasks where you've utilized Azure Cognitive Services in your IVR work. Discuss the benefits gained from using these services and how they enhance the functionality of your solutions.