Senior Genesys Cloud Engineer

A Senior Genesys Cloud Engineer at Miratech is responsible for acting as the technical point of contact for Genesys solutions. This includes designing and delivering end-to-end technical solutions, conducting workshops to gather technical requirements, and authoring design specifications. Additionally, you'll perform in-depth analyses of business challenges to develop effective solutions, modify system configurations, and lead new technology deployments and system upgrades.

To apply for the Senior Genesys Cloud Engineer position at Miratech, candidates should have at least 5 years of hands-on experience with complex contact center environments and Genesys Cloud solutions. A strong understanding of SIP infrastructure and experience with Genesys Architect for developing routing and IVR workflows are also essential. Furthermore, a proven track record in managing system configurations and deployments will strengthen your application.

At Miratech, the work culture fosters a Relentless Performance ethos where teamwork and innovation are highly valued. Senior Genesys Cloud Engineers will enjoy a collaborative, multicultural environment and flexible work arrangements that support remote collaboration. Miratech emphasizes continuous growth and professional development, providing numerous opportunities for skill enhancement and career advancement.

Yes, Miratech is committed to the professional growth of its employees, including Senior Genesys Cloud Engineers. The company provides various development opportunities such as certification programs, mentorship, and talent investment initiatives, ensuring you have the resources to enhance your skills and advance your career.

Miratech offers a competitive compensation package for Senior Genesys Cloud Engineers that includes health insurance, language courses, and relocation programs. Additionally, the company promotes a work-from-anywhere culture, allowing flexibility, and emphasizes social sustainability by encouraging practices that foster community empowerment and environmental stewardship.

When answering this question, focus on specific projects where you implemented or optimized Genesys Cloud solutions. Highlight your role in the project, the technologies used, and the impact your work had on business operations or user experience. Be prepared to discuss any complex challenges you overcame during the implementation process.

Explain your method for assessing business needs and how you incorporate those into system configurations. Discuss tools or processes you use to ensure changes are documented, tested, and communicated to relevant stakeholders to minimize disruptions.

Describe your systematic approach to troubleshooting, including how you identify symptoms, gather logs or data, and collaborate with team members to resolve issues. Emphasize your ability to analyze both technical and business perspectives to ensure solutions align with operational goals.

Discuss the resources you use to keep abreast of technological advancements, such as industry publications, webinars, or networking events. Highlight any communities or forums you participate in to engage with peers and share knowledge.

Choose a challenge relevant to your role as a Senior Genesys Cloud Engineer. Explain the situation clearly, your analytical process in assessing the problem, the solution you devised, and its positive outcomes. This will showcase your problem-solving skills and technical expertise.

Outline your method for planning, monitoring, and executing projects, emphasizing tools or methodologies you favor, such as Agile or Scrum. Describe how you manage stakeholder communications and ensure project milestones are met on time.

Discuss your experience with infrastructure planning and system lifecycle management, focusing on best practices for maintaining system uptime and optimizing performance. Share any metrics you track to measure performance and how you respond to deviations.

Highlight the importance of collaboration in project success by providing examples of how you work with cross-functional teams or stakeholders. Discuss the benefits of open communication, feedback, and collective problem-solving in achieving project objectives.

Share your training philosophy, emphasizing the importance of hands-on experience and tailored content that meets varying skill levels. Discuss any training methods you've used successfully, such as workshops or documentation, and your approach to assessing training effectiveness.

Craft your response to reflect your alignment with Miratech's values and culture. Talk about your enthusiasm for working on impactful projects, your interest in continuous learning, and how you wish to contribute to the company's mission of driving digital transformation.