IT Service Desk Agent
Skills
- Technical support
- Problem-solving
- Active Directory
- Microsoft Office 365
- Networking concepts
Responsibilities
- Provide frontline technical support to end-users
- Respond to inquiries in a timely and professional manner
- Troubleshoot and resolve technical problems
- Record and document all requests or incidents
- Maintain a high level of Customer Satisfaction
- Collaborate with other members of the IT Service Desk team
Education
- ITIL Foundation certification (preferred)
- Relevant technical degrees or certifications are a plus
Benefits
- Medical and dental insurance
- 401(k) plan
- Paid time off
- Paid holidays
Average salary estimate
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