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At Morgan & Morgan, we truly believe that the work we do matters to the community we serve. As an IT Service Desk Agent in our vibrant Tampa, Florida office, you will play an essential role in ensuring that our team can effectively support millions of Americans as their last line of defense against corporate injustice. Your main focus will be providing top-notch technical support to our end-users through various channels like phone, email, and chat. It will be your responsibility to respond promptly to inquiries, troubleshoot issues, and escalate concerns when necessary, all while maintaining a friendly and professional demeanor. We need someone who enjoys a fast-paced environment and has a knack for problem-solving, with at least two years of experience in a similar role. Being proficient in Microsoft Office 365 and understanding Active Directory will set you up for success in this position. A main goal will be ensuring high customer satisfaction while maintaining an impressive first call resolution rate. At Morgan & Morgan, you won't just be part of a team; you'll be part of a mission grounded in solidarity: For the People. Plus, we offer a fantastic benefits package including medical and dental insurance, paid time off, and a robust 401(k) plan. Join us and contribute to the fight for consumer rights!
Founded in 1988 and headquartered in Orlando, Florida, Morgan & Morgan is a law firm that specializes in nationwide mass tort litigation. The firm handles cases including personal injury, negligence, insurance disputes, defective product suits, cl...
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