Director, Client Operations, Fund of Fund Custody

The Director of Client Operations at MUFG Investor Services oversees the delivery of custody services to Fund of Fund clients, ensuring client satisfaction and effective issue resolution.

Candidates need a university degree in finance or accounting along with demonstrable management experience, preferably related to fund accounting or investor relations.

At MUFG Investor Services, the Director of Client Operations plays a key role in promoting teamwork by providing timely feedback and encouraging collaborative problem-solving within the team.

The Director must ensure that all Anti-Money Laundering (AML) requirements are met through collaboration with the internal AML team and administrators to maintain compliance.

MUFG Investor Services emphasizes a culture of trust, empowerment, and honesty, where each employee's contributions are valued, making it a great place for learning and professional growth.

The Director may engage in global projects aimed at improving internal processes, enhancing product offerings, and ultimately contributing to the exceptional service provided to clients.

Client satisfaction is paramount for the Director of Client Operations, as maintaining high client retention rates is a key responsibility in this role.

To manage client escalations, I focus on active listening, understanding the issue at hand, and communicating clearly with the client while collaborating internally to find a prompt resolution.

In my last position, I faced a significant compliance challenge. I led a cross-functional team to reassess our protocols, resulting in enhanced compliance processes and improved client trust.

I prioritize regular one-on-ones for feedback, recognizing team achievements, and providing continuous learning opportunities to keep my team engaged and motivated.

I prioritize tasks based on urgency and impact, utilizing project management tools to keep track of deadlines and ensure clear communication with stakeholders.

I have extensive experience leading teams in compliance processes, ensuring protocols are followed, and training staff on the latest AML and KYC regulations.

I evaluate performance through a combination of quantitative metrics and qualitative feedback, aligning individual goals with team objectives and overall company strategy.

Communication is crucial; I believe in transparent dialogue, actively seeking feedback from my team, and providing clear updates to clients to build trust and foster collaboration.

I identified inefficiencies in our reporting process and introduced new software that reduced reporting time by 30%, which significantly increased our responsiveness to client needs.

I regularly gather feedback and engage in proactive communication with clients, allowing me to foresee potential challenges and address their needs before they escalate.

I invest in professional development opportunities, including training workshops and mentorship programs, ensuring team members have access to resources for their growth.