Clinical Excellence Captain (CEC)

A Clinical Excellence Captain (CEC) at MyEyeDr. is responsible for onboarding and training new Optometrists, ensuring they receive tailored guidance as they integrate into the practice. The CEC assists in maintaining high standards of clinical care, acts as a professional role model, and conducts performance assessments to uphold MyEyeDr.'s commitment to exceptional patient service.

To apply for the Clinical Excellence Captain role at MyEyeDr., you must possess a Doctor of Optometry (O.D.) degree along with a minimum of three years of clinical experience in a similar environment. Additionally, experience in both medical and routine optometry, along with a proven record of achieving company goals, is essential.

The Clinical Excellence Captain at MyEyeDr. greatly supports new Optometrists by executing tailored onboarding and continuous training to help them succeed in their role. The CEC conducts initial assessments to identify areas for growth and provides critical feedback, ensuring that every new doctor is equipped with the skills and knowledge needed to thrive in their new position.

As a Clinical Excellence Captain at MyEyeDr., you will find yourself in a welcoming and collaborative work environment. The culture emphasizes teamwork and professional growth while focusing on providing exceptional patient care. You'll work with a dedicated team that shares the same passion for high-quality vision care as you do.

Absolutely! MyEyeDr. places great emphasis on career development. As a Clinical Excellence Captain, you will have access to continuous training opportunities, allowing you to expand your knowledge and skills as you progress in your career. You will be part of a supportive team focused on professional growth.

In the Clinical Excellence Captain role at MyEyeDr., you will maintain direct patient care responsibilities in your primary office location, ensuring you remain actively engaged with patients while also guiding new Optometrists. This balance allows you to contribute meaningfully to both patient care and the development of the Optometry team.

As a Clinical Excellence Captain at MyEyeDr., you can expect a comprehensive benefits package, which includes medical and dental coverage, 401(k) plans with a competitive company match, paid time off, and associate discounts. We prioritize the well-being of our team members along with our patients.

To effectively onboard a new Optometrist, I would assess their individual needs and tailor the training to their specific background and skills. I would implement a structured training agenda, provide hands-on guidance, and ensure open communication to address any concerns they may have.

Identifying performance gaps involves conducting thorough assessments and regular check-ins with new staff. I would utilize performance metrics, solicit feedback from the team, and encourage an environment where staff feel comfortable sharing their challenges. This collaborative approach allows for targeted training to address any areas needing improvement.

Staying updated on optometry trends is crucial. I regularly attend professional conferences, engage with online continuing education resources, and participate in community discussions. Networking with other professionals also helps me stay informed about new practices and technologies in the field.

In my previous role, I noticed that our patient intake process was taking too long. I gathered input from staff, identified bottlenecks, and implemented a new streamlined system that improved efficiency and reduced patient wait times significantly. This enhancement resulted in a noticeable increase in patient satisfaction.

The success of training programs can be measured through direct feedback from participants, their performance improvement data, and patient satisfaction surveys. I make adjustments based on this feedback to ensure continuous improvement in our training methodologies.

Teamwork is essential in providing high-quality patient care. In my practice, I encourage open communication, share responsibilities, and promote a culture of collaboration. This synergy not only enhances patient care but also creates a fulfilling work environment.

Handling conflicts requires a proactive approach. I believe in addressing issues early through private discussions to understand differing perspectives. Encouraging open communication and finding compromise solutions often helps to resolve conflicts effectively while keeping team morale high.

Key patient indicators (KPIs) include patient satisfaction scores, retention rates, and treatment outcomes. I track these through regular surveys and data analytics. Analyzing this data allows me to identify trends and areas for improvement to elevate our service quality continuously.

I am excited about the opportunity to work as a Clinical Excellence Captain at MyEyeDr. because it aligns perfectly with my passion for mentoring fellow optometrists and providing outstanding patient care. MyEyeDr.'s commitment to innovation and high standards resonates with my professional values, and I see a great opportunity to contribute meaningfully.

Ensuring compliance with clinical standards and ethics is paramount. I regularly review and update protocols to align with industry standards, conduct staff training to reinforce these values, and foster a culture where ethical considerations are prioritized and discussed openly among the team.