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Job details

Customer Service Advisor.

The Customer Service Advisor is responsible for providing exceptional customer service while ensuring their needs are handled promptly and professionally. They are the front-line representatives of a company and are expected to be knowledgeable about the services the company offers.

Responsibilities:

  • Interacts with customers via call, email, social media, or online chat to provide support and information on an assigned service.
  • Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Uses knowledge of a specific service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
  • Performs other related technical duties with the operation team as assigned.
  • Follow up on customers’ requests or complaints with another department.
  • Bachelor's degree in business management, Supply Chain, Information System Management, or any related field.
  • 1+ Customer service experience and preferred in the logistics industry.
  • Intermediate Speaking and writing Arabic and English language.
  • Knowledge of Zendesk, Freshdesk, and Zoho Desk systems, or any other CRM system is preferred.
  • Ability to learn our service and the process of the work.
  • Ability to work in shifts.

Key Skills & Core Competencies

  • Excellent communication skills including active listening.
  • Knowledge of Microsoft Office (Excel, Word, PowerPoint).
  • Service-oriented and able to resolve customer complaints.
  • Ability to learn new software.
  • Self-taught skill.

Average salary estimate

$52500 / YEARLY (est.)
min
max
$45000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 14, 2025

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