Sr. Client Services Executive II
Company
NavitusAbout Us
Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other.Pay Range
USD $93,671.00 - USD $114,934.00 /Yr.Work Schedule Description (e.g. M-F 8am to 5pm)
M-F 8am-5pm, CSTRemote Work Notification
ATTENTION: Navitus is unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.Overview
Navitus Health Solutions is seeking a Sr. Client Services Executive II to join our Strategic Account Management department!
The Sr. Client Services Executive II (SCSE) is a highly motivated professional with at least 7 years of successful experience interfacing directly with larger more complex clients preferably in healthcare, to manage existing PBM clients. The position is responsible for the co-development of long-term account strategy for their assigned Clients. Working with subject matter experts, the Sr. CSE will be responsible for identifying “up sell” and expansion opportunities and communicating these opportunities appropriately to be incorporated into the annual strategic business plan. The Sr. CSE will be responsible for client retention, achieving corporate strategic goals relative to client base and overall customer satisfaction, including solving customer issues relative to their contracts, reporting, and interfacing with the Clinical Account Executive for clinical issues. This position will require the ability to communicate across multiple organization levels and the ability to lead projects is required. Additionally, the Sr. CSE will be responsible for direct management of the coordinators assigned to them. This includes mentoring, providing guidance, training, performance reviews, managing PTO and other such managerial tasks.
Is this you? Find out more below!
Responsibilities
How do I make an impact on my team?
- Support/back up the CSE, Senior CSC and CSC responsibilities
- Create and present data for Strategic Business Plans, VALUE Summaries, and Performance Standard reports
- Investigate/follow-up if Performance Guarantees are not met and present those results to their assigned clients
- Conduct Client training (Client Portal Site, Navi-Claim, etc.)
- Assist with escalated member/Client issues requests
- Identify and present Client opportunities to improve costs, service and health
- Contract maintenance and performance
- Lead or support internal department and corporate projects
- Travel to Client sites
- Provide mentoring to the coordinator levels and CSEs
- Other duties as assigned
Qualifications
What our team expects from you?
- Bachelor's degree in business, marketing, or related area preferred
- Knowledge of PBM or health care industry required
- At least 7 years of successful experience interfacing directly with clients in health care, PBM or related field
- Strategic thinking ability and skills to prepare business plans and execute them appropriately to accomplish business objectives
- Ability to work independently and prioritize work to meet client needs
- Strong team orientation, commitment to sales and client service and desire to succeed
- Willingness to travel as needed to meet goals
- Excellent verbal and written communication, presentation and negotiation skills required
- PC skills; Microsoft Office, Email, and Internet
- Ability to manage coordinator level resources
- Valid State Driver’s License and current Automobile Insurance Policy
- Participate in, adhere to, and support compliance program objectives
- The ability to consistently interact cooperatively and respectfully with other employees
Location : Address
RemoteLocation : Country
USAverage salary estimate
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