Senior Network Automation Engineer

The Senior Network Automation Engineer at NetBrain plays a crucial role in driving the adoption of no-code automation solutions among clients. Key responsibilities include leading the identification of high-impact automation targets, analyzing client network technologies and existing documentation to create effective automation solutions, and training client engineers on how to maximize automation capabilities using the NetBrain platform. This role also involves collaborating with cross-functional teams and engaging vendor partnerships to enhance automation content, ensuring clients achieve their automation goals.

Candidates for the Senior Network Automation Engineer role at NetBrain should possess a degree in a technical field such as STEM or have equivalent work experience in a consultative or partner services role. A strong foundation in networking fundamentals is essential, as is experience in collaborating with both internal and external clients to translate business needs into technical requirements. Additionally, candidates should have the ability to operate independently and possess strong oral and written communication skills.

NetBrain is dedicated to the professional growth of its Senior Network Automation Engineers. The company promotes continuous learning through various training programs and encourages engineers to develop their skills on the NetBrain platform. As part of a culture that values knowledge sharing, engineers have the opportunity to mentor and train client teams, contributing not only to their own growth but to that of their peers. Furthermore, collaboration with industry experts and access to cutting-edge resources enable ongoing professional development.

Working at NetBrain as a Senior Network Automation Engineer offers a unique opportunity to be at the forefront of no-code automation innovation. The company's vibrant and inclusive culture fosters collaboration and creative problem-solving. You will work with a diverse range of clients and technologies, allowing you to expand your expertise and make a significant impact on clients' operational transformations. Plus, the flexible remote work options promote a healthy work-life balance, making it an ideal setting for growth and inspiration.

NetBrain prioritizes a smooth onboarding experience for new Senior Network Automation Engineers. The process typically includes comprehensive training on the company's no-code automation platform, along with introductions to key team members and stakeholders. You'll be paired with a mentor to help guide you through your initial projects and familiarize you with client interactions. Additionally, ongoing support and resources will be provided to ensure you feel confident and well-prepared as you settle into your new role.

When answering this question, detail any specific automation tools or technologies you've worked with in previous roles. Highlight your understanding of how automation can improve network efficiency and your participation in implementing such solutions. Be sure to provide examples of past projects where you've utilized automation and the impact it had on operations.

In responding to this question, share a specific situation where you encountered a complex network issue. Explain the steps you took to analyze the problem, the solution you implemented, and the results. Focus on your problem-solving approach and the tools or methodologies you used, which emphasizes your critical thinking and technical abilities.

To answer effectively, discuss the importance of open communication and understanding client needs. Share strategies such as regular check-ins, seeking feedback, and providing ongoing training that help foster trust and engagement with client engineers. Illustrating a personalized approach shows your commitment to collaboration and success.

Demonstrate your research on NetBrain by outlining the key features of the no-code automation platform. Discuss its capabilities such as automating diagnostic troubleshooting and change management, and explain how you envision leveraging these features in your role to benefit clients’ operations. Your enthusiasm for the platform will reflect your proactive nature.

Mention the resources you rely on, such as industry blogs, webinars, and networking groups. If you attend conferences or take online courses related to network automation, be sure to include those experiences as well. This will show your commitment to continuous learning and understanding of emerging technologies.

Focus on a specific instance where you successfully bridged communication between business stakeholders and technical teams. Outline your approach to gathering requirements, collaborating on potential solutions, and implementing the final product. Providing metrics or results that demonstrate success will strengthen your answer.

Discuss your analytical approach to reviewing ITSM data or existing processes to pinpoint tasks that can benefit from automation. Describe how you would engage with clients to understand pain points and work with their teams to prioritize automation initiatives based on potential ROI and operational impact.

Highlight specific examples where you've successfully collaborated with sales, customer success, and technical support teams. Speak about how effective teamwork has led to successful project outcomes and enhanced client satisfaction, showcasing your ability to work well in a diverse environment.

Explain your preferred testing methodologies, such as Agile or DevOps practices, which you believe are best suited for network automation. Discuss any specific tools you've used for testing and how they ensure quality and reliability in automation implementations.

Talk about your approach to training, which could include tailored workshops, hands-on sessions, and ongoing support after initial training. Describe how you'd assess the engineers' learning needs and style to ensure they gain maximum usable knowledge to implement and maintain automation effectively.