Service Operations Manager

About Nimble

Nimble is a robotics and AI company inventing and scaling autonomous logistics with intelligent robots to enable fast, efficient, and sustainable commerce. We’re developing generalized robot intelligence and building general-purpose mobile manipulator robots, the first in the world capable of performing all core warehouse functions. We've recently closed a $106M Series C funding round at a $1 billion valuation and we're continuing to grow our all-star team.

Our mission is to empower and inspire mankind to accomplish legendary feats by inventing robots that liberate us from the menial.

Our long-term vision is to invent the Autonomous Supply Chain – everything from the inside of factories and warehouses to your front door – using next-gen intelligent robotics to deliver faster, more efficient, and more sustainable commerce.

We were founded from the AI labs at Stanford and Carnegie Mellon. We’re backed by the World’s most prestigious investors and Nimble’s Board of Directors includes AI and robotics legends like like Marc Raibert (Founder of Boston Dynamics), Fei-Fei Li (Chief Scientist of AI at Google, Director of Stanford’s AI lab), and Sebastian Thrun (Founder of Google X, Waymo, Kitty Hawk, and Udacity)! 

Join us to leave your mark on the future of robotics, AI, and logistics!

Link: Introducing Nimble – Intelligent Fulfillment Robots at Scale

Why Join Nimble?

At Nimble, we are committed to building legendary products, a legendary team, and a legendary legacy. Join us and become part of an ambitious, humble, and resourceful culture where your work will leave a lasting impact on the future of robotics and commerce.

Nimble's Core Values:

Be relentlessly resourceful - Challenge the status quo. Make the impossible, possible. Do whatever it takes.

Be legendary - Be the best at whatever it is that you do. Leave your mark. Motivate and inspire others.

Be humble - Leave your ego behind. Have a growth mindset. Learn and improve yourself every day.

Be dependable - Take ownership and deliver. Be loyal to your team and Nimble's mission.

About The Role:

A Nimble Service Operations Manager is responsible for leading and managing a team of technicians responsible for delivering exceptional customer service and operational efficiency across Nimble’s facilities. This includes overseeing daily operations, ensuring adherence to service standards, driving continuous improvement, and developing team members. 

• Customer Satisfaction: Surpassing customer expectations, analyzing service trends, and developing new processes to elevate the overall service experience.

• Team Leadership: Inspiring, guiding, and mentoring a team of technicians, while fostering a positive and productive work environment.

• Operational Excellence: Comprehending and enhancing all facets of robot performance, including safety protocols, efficiency, quality control, and technical proficiency.

• Business Management: Interpreting key business metrics and directing daily operations to achieve ambitious targets in productivity, quality, cost-effectiveness, and revenue/margin.

• Process Improvement: Identifying opportunities and implementing changes to boost efficiency, productivity, and adherence to company standards.

• Demonstrated strong leadership and communication abilities.
• Adept at managing multiple projects and effectively prioritizing tasks.
• Exceptional problem-solving and analytical capabilities.
• Proficiency in service operations and customer relationship management.
• The capacity to thrive and adapt in a rapidly evolving and dynamic environment.
• A genuine passion for Nimble’s mission and an unwavering commitment to customer satisfaction.
• In essence, the Nimble Service Operations Manager is a highly dynamic leader who is instrumental in driving performance, ensuring paramount customer satisfaction, and contributing significantly to Nimble’s success within the service domain.

• There will be expected travel to Nimble facilities and work on the weekends may be required depending on the business needs

Culture:

We embrace challenges and strive to make the impossible possible each day. We’re not in this to do what’s easy or to be mediocre. We want to create something legendary and leave our mark on the world. We’re ambitious, we’re gritty, we’re humble and we’re relentlessly resourceful in pursuit of our goals. If this sounds like you then you might be a great fit!

Press:

Link: Nimble Closes $106 Million Series C Funding Round, Scales Fully Autonomous Fulfillment with FedEx 

Link: FedEx Announces Expansion of FedEx Fulfillment With Nimble Alliance

Nimble Robotics, Inc. is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the basis of race, color, religion, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, age, military or veteran status, or any other characteristic protected by applicable state, federal or local laws.

Nimble's Benefits

Paid Time Off

Enjoy the time you need to travel, rejuvenate, and connect with friends and family.

Health Insurance

Nimble provides medical, dental, and vision insurance through several premier plans and options to support you and your family.

Paid Parental Leave

Enjoy paid bonding time following a birth.

Commuter Benefits

Take the stress out of commuting with access to fully-paid parking spots. 

Referral Bonus

Get a cash bonus for any friend or colleagues that you refer to us that we end up hiring. 

401k

Contribute towards a 401k for retirement planning.

Equity

Be an owner in Nimble through our equity program