Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Admin Operations Coordinator II Pulmonary Disease Full-time Days  image - Rise Careers
Job details

Admin Operations Coordinator II Pulmonary Disease Full-time Days - job 1 of 3

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Job Description

The Admin Operations Coordinator II reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

This position will report to the Operations or Practice Administrator and will be responsible for managing the daily operations of practice site(s), supervising administrative support personnel, coordinating provider schedules, managing practice collections, ensuring service excellence and performing service recovery as necessary. This role supervises and personally provides direct clerical tasks twenty percent of the time.

Responsibilities:

  • Manages workload distribution and prioritization of tasks. 
  • Responsible for front-line communication with staff to receive and provide feedback regarding quality and productivity.
  • May perform day-to-day clerical functions twenty percent of the time in assigned areas of responsibility when not conducting coordinator function.
  • Supervise and direct the office’s front-line clerical staff.
  • Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals.
  • Oversee and direct day to day office operations within budget guidelines.
  • Manage providers’ schedules with templates and optimize patient care hours to enhance productivity.
  • Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, and staff productivity.
  • Conduct timely and accurate cash management duties, including overseeing the collection of co-pays and patient balances, in-house cash balances, and bank deposits.
  • Ensure that service excellence is delivered and perform service recovery whenever necessary. 
  • Manage office and supplies within budget.
  • Ensure accuracy of all data collection and data entry by site staff through training and compliance monitoring, and facilitate and oversee flow of information to and from central administrative offices.
  • Conduct office staff meetings on a regular basis in coordination with Operations Administrator.
  • Attend and actively participate in leadership meetings.
  • Ensure that patient dignity and confidentiality are maintained at all times.

Additional Functions: 

  • Review and approve automated time reports for accuracy.
  • Develop tools to support staff and enhance efficiency.
  • Provide input into staff performance reviews.  May participate with manager in conducting staff performance reviews. Provide one-on-one coaching and mentoring as needed.
  • Plan, execute and resolve all routine technical needs of the practice (phone, copiers, fax machines, PCs, etc)
  • Monitor daily transaction activity to ensure compliance with policies and procedures.
  • Resolve complex or critical situations involving patients, staff and customers: consults with manager for guidance as needed (e.g., complaints, discipline, etc.).
  • Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, staff productivity, cost-savings, and operational efficiencies.
  • Implement new policies and procedures created by RMG or department leadership.
  • Complete other duties as assigned.

Qualifications

Required:

  • Bachelor's degree or equivalent work experience.
  • Minimum of three years work experience in a medical or related business.
  • Comprehension of insurance plans including HMO, PPO, POS, commercial, Medicare, and Medicaid.
  • Solid understanding of patient flow in a medical office.
  • Leadership experience.
  • Working knowledge of medical software, Word and Excel.
  • Experience managing daily cash activity and reconciling income reports with daily payments.

Preferred:

  • Knowledge of CPT and ICD-9 coding.
  • Supervisory experience.

Additional Information

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User

Northwestern Medicine is looking for a certified Registered Sleep Technologist to perform overnight sleep studies and CPAP/Bi-PAP titrations at their Grayslake outpatient clinic.

Photo of the Rise User

Northwestern Medicine seeks a dedicated Nurse Clinician specializing in reproductive endocrinology and infertility to deliver expert patient care and support.

Photo of the Rise User

Northwestern Medicine is looking for a part-time Rehab Tech/Admin Specialist in Chicago to support patient care and administrative operations in rehabilitation services.

Photo of the Rise User

Support and coordinate administrative, HR, and financial functions for SDSU’s LEAL Project focused on equity and biliteracy education research.

Photo of the Rise User
Posted 8 days ago

Lead the development and execution of a comprehensive enablement strategy for post-sales teams at a fast-growing SaaS company.

Photo of the Rise User
H&M Group Hybrid 3663 S Las Vegas Blvd, Las Vegas, NV 89109, USA
Posted 7 days ago

Lead the Miracle Mile H&M store team to deliver excellent customer experiences and sales performance as a Store Manager.

Photo of the Rise User
Posted 8 days ago

Lead daily operations and staff management at an affordable housing community with RPM Living, a company committed to exceptional service and career growth.

Photo of the Rise User
Paul Transportation Hybrid Tulsa, Oklahoma, United States
Posted 10 days ago

Paul Logistics is seeking a Safety Compliance Specialist to oversee regulatory adherence and enhance safety performance within their flatbed trucking operations.

Photo of the Rise User
Posted 2 days ago

Lead the seamless daily operations and guest experience as the Hotel Operations Manager at AvantStay’s upscale Nashville property.

Photo of the Rise User
Aerones Hybrid No location specified
Posted 4 days ago

Lead and manage field teams as Area Crew Manager for AERONES, a pioneering company in wind turbine maintenance and robotics, with extensive travel across U.S. wind farms.

Photo of the Rise User
Domino's Hybrid Lakewood Ranch Boulevard 2551, Bradenton, FL
Posted 9 days ago

Experienced General Manager needed to oversee operations and lead a high-performing team at a thriving business in Bradenton, FL.

Photo of the Rise User
Walmart Hybrid (USA) VA MECHANICSVILLE 01525 WM SUPERCENTER
Posted yesterday
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Take Risks
Casual Dress Code
Startup Mindset
Emails over Meetings
Collaboration over Competition
Fast-Paced
Growth & Learning
Open Door Policy
Customer-Centric
Social Impact Driven
Passion for Exploration
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Conferences Stipend
Education Stipend
Learning & Development
Bias Training
Paid Time-Off
Maternity Leave
Equity
Work Visa Sponsorship

Walmart invites experienced operations managers to drive multiple projects and lead teams in facilities maintenance across several store locations.

Photo of the Rise User
Posted 9 days ago
Dental Insurance
Disability Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Vision Insurance
Performance Bonus
Family Medical Leave
Paid Holidays

GoodLeap is looking for a proactive Collections Coordinator to handle administrative support, loan auditing, and coordination tasks for their Collections Department in a fully remote role.

Porter hires a Business Administrator to improve operational efficiency and support cross-functional teams in a dynamic growth environment.

Daxko Hybrid 600 University Park Place, Suite 500, Birmingham, Alabama, United States
Posted 11 days ago

Daxko is looking for a skilled Payment Specialist to serve as the payment expert and support internal teams and customers in managing payment systems and resolving issues.

Northwestern Medicine is the collaboration between Northwestern Memorial HealthCare and Northwestern University Feinberg School of Medicine. The entities involved in Northwestern Medicine remain separate organizations. Northwestern Medicine is a t...

2860 jobs
MATCH
VIEW MATCH
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 18, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY