Operations Administrator - Digestive Health and IR - job 1 of 2

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

The Operations Administrator reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Operations Administrator is responsible for planning, directing and monitoring operations in a complex ambulatory environment to achieve excellence in the delivery of patient care in the physician practice while creating an inspiring and rewarding environment for staff members. The Operations Administrator is responsible for the financial and operational management and coordination of the overall activities, clinical services and programs for RMG Practices. The Operations Administrator manages multiple sites or departments within RMG.

Responsibilities:

• Stays informed of current and emerging issues and trends for areas of accountability, NM organization and healthcare industry. Communicates and educates staff on requirements, changes, advances, opportunities, directions and projections for the future.
• Thinks and acts in ways that support NM’s mission, vision and values. Identifies opportunities for new business growth and development, expansion of current services, etc.
• Practices fiscal accountability. Encourages staff and team accountability by involving them in budget preparation, identifying ideas for increasing efficiency, cost savings, developing and growing the business and existing services.
• Measures and monitors budget and business development plans; provides ongoing updates to staff.
• Identifies staff's individual skills and interests; provides timely, positive, constructive feedback; addresses performance gaps as they occur with clear action plans and timelines for improvement.
• Supports ongoing learning and skill development for self and staff; provides coaching and mentoring; assigns stretch goals, cross-training and other opportunities for career development within CDH.
• Involves staff in planning and decision-making as appropriate. Holds staff accountable for follow-through and results.
• Facilitates change readiness and agility among staff and teams.
• Achieves departmental and organizational goals.

Required:

• Bachelor's Degree.  Equivalent experience may be accepted in lieu of formal education.
• Three (3) years management experience in a medical setting or related experience.
• Demonstrated success in medical office management.
• Effective communication and interpersonal skills.
• Ability to plan, organize, and direct the activities of others.

Preferred:

• Master’s degree preferred.
• Certification in area of specialty or administration.

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.