Field Desktop Support Engineer

Overview

NSC Global is currently looking for a Field Desktop Support Engineer to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

THIS POSITION REQUIRES SITE TRAVEL

• Provide repair on standard Laptop and Desktop (Dell)(Panasonic)
• Provide Troubleshooting and repair of IOS devices (Apple)
• Provide the repair and reimage of field Devices
• Stock a working inventory for break/fix swap-outs
• Provide vehicle mounting services, including installation work and incremental expansions of vehicles concerning field-based equipment
• Consult with the applicable third-party supplier and update the vehicle kits’ electronics and power components to reflect retired models and their replacements
• Provide lifecycle management of services on the code blue Devices field support installations
• Provide lifecycle management of services on the AVLS (Modem) Devices, configurations, and testing for field support installations
• Provide the necessary testing process to ensure the new model operates with the field application as needed and provide findings confidentially as related to AVLS (GPS Locations) and Drive-Cam videos and photos
• Provide the modem activation and deactivation
• Service Recipients and Services
• Take reasonable care over specialized tools to ensure they are not lost, stolen, or broken
• Update the ticket with the asset management data, as appropriate.
• Update and close the ticket.

Qualifications

• Must have a minimum of 5 years of experience in a Field Desktop Support position, preferably supporting multiple site locations.
• This position requires the incumbent to use their vehicle to travel between sites. Fuel costs will be reimbursed by the company.
• Must have a relevant IT qualification.
• Must be ready and willing to commit to continuous education, certification, and self-improvement