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Senior Relationship Manager - I-gaming

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

Meet Nuvei, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 50 markets, 150 currencies and 700 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service.   We are always looking for exceptional talent to join us on the journey!

Your Mission

The Relationship Manager is responsible for managing a portfolio of ecommerce businesses with the objective of maintaining and developing strong customer relationships in the Gaming vertical.  In this crucial role the Relationship Manager represents Nuvei to a number of our most important customers. The primary responsibility is to act as a payment consultant on existing, new and evolving methods of payment; while also ensuring consistent and reliable revenue growth.  

 

The Role:

You will:

  • Be an expert in ecommerce and payments with direct, relevant experience ideally in card acquiring, APMs, gateway and treasury related services.
  • Have a minimum of 7+ years experience in the Gaming payment industry.
  • Have responsibility for continually raising the standard across the Relationship Management team as well as internal Nuvei teams to become commercial, product, and payment experts of the gaming space. 
  • Commercially orientated; adept at selling complex, technology-based solutions
  • Able to quickly form new and meaningful relationships externally and internally.
  • Highly numeric with an ability to review transaction and commercial data to understand trends and generate business insights and meaningful recommendations.
  • Comfortable operating in a fast paced and demanding environment where solutions are not always immediately obvious.
  • Act as a centre point to a wide range of internal functions.
  • Adept at engaging with and presenting to senior stakeholders.
  • Be able to travel with some regularity within Europe for quarterly business reviews, customer meetings and industry events.

About You:

  • 7 years experience in Payment industry and ideally Gaming as well
  • Have worked in with a strong appreciation of the challenges and opportunities in Gaming and Payments.
  • Have a sense of humour and be able to take our work very seriously while having fun at the same time.
  • Ability to forge new successful ways of working.
  • Be genuinely curious to continually learn – about our industry, our customers and our company

 


 

      • Private medical insurance
      • Employee Assistance Programme (EAP)
      • Matched pension plan up to 5%
      • Income protection
      • Death in service
      • Discretionary performance bonus
      • 25 days annual leave
      • Flexible working
      • Enhanced parental leave
      • Opportunity to work at the cutting edge of a rapidly growing company in the exciting world of ecommerce.
      • The opportunity to have a real impact while working for a high growth company that is doing great things in payments and will continue do more

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you. 

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What You Should Know About Senior Relationship Manager - I-gaming, Nuvei

Are you ready to take your career to new heights as a Senior Relationship Manager in the fast-paced world of I-gaming? Join Nuvei, the leading Canadian fintech company revolutionizing payment processing with its state-of-the-art technology. At Nuvei, you'll manage a portfolio of ecommerce businesses, forging strong customer relationships primarily in the Gaming sector. With 7+ years of experience in the Gaming payment industry under your belt, you'll play a pivotal role as a payment consultant, helping clients navigate existing and emerging payment methods while ensuring consistent revenue growth. Your expertise in ecommerce and payments, especially in card acquiring and alternative payment methods, will be your key asset as you collaborate with internal teams and engage with top stakeholders. Expect to leverage your analytical skills, review transaction data, and generate business insights that boost your clients' success. Plus, enjoy the perks of flexible working, private medical insurance, and a generous pension plan as you thrive in an environment that fosters curiosity, collaboration, and fun! Nuvei is committed to diversity and inclusivity, and we welcome you to bring your authentic self to our team. If you’re looking for a role where you can truly make an impact while working alongside a talented group of individuals, then Nuvei is the place for you!

Frequently Asked Questions (FAQs) for Senior Relationship Manager - I-gaming Role at Nuvei
What is the role of a Senior Relationship Manager at Nuvei?

As a Senior Relationship Manager at Nuvei, your primary responsibility will be to manage a portfolio of ecommerce businesses within the Gaming vertical. You will maintain and develop strong customer relationships while serving as a payment consultant on various methods of payment, working towards reliable revenue growth.

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What experience is required for the Senior Relationship Manager position at Nuvei?

To qualify for the Senior Relationship Manager role at Nuvei, you should have a minimum of 7+ years in the payment industry, with a specific focus on Gaming. Direct experience in ecommerce, card acquiring, APMs, and payments gateway services is essential.

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How does the Senior Relationship Manager at Nuvei contribute to clients’ success?

The Senior Relationship Manager plays a crucial role at Nuvei by acting as a strategic advisor. You will analyze transaction data, understand market trends, and provide actionable recommendations that help clients optimize their payment processes and achieve consistent growth.

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What skills are essential for a Senior Relationship Manager at Nuvei?

Key skills for a Senior Relationship Manager at Nuvei include strong interpersonal skills for building relationships, commercial acumen for selling technology-based solutions, and analytical expertise for interpreting commercial data and generating insights.

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Is remote work an option for the Senior Relationship Manager at Nuvei?

Yes, Nuvei offers flexible working arrangements for the Senior Relationship Manager position, allowing you to work from home while still participating in essential meetings and traveling for industry events and business reviews as needed.

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What benefits does Nuvei offer to its Senior Relationship Managers?

Nuvei provides an attractive benefits package that includes private medical insurance, a matched pension plan up to 5%, discretionary performance bonuses, 25 days of annual leave, and enhanced parental leave, among others.

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How does Nuvei support employee growth for Senior Relationship Managers?

Nuvei encourages growth by promoting a culture of curiosity and continuous learning. Senior Relationship Managers are empowered to enhance their skills through new challenges, collaboration with talented colleagues, and exposure to the latest industry trends.

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Common Interview Questions for Senior Relationship Manager - I-gaming
Can you explain your experience in the Gaming payment industry and how it prepares you for this role?

In your response, share specific projects or roles you've held in the Gaming payment sector, highlighting key responsibilities and outcomes. Focus on how your experiences have honed your skills in managing customer relationships and navigating complex payment options.

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How do you approach building relationships with clients in the ecommerce space?

Discuss your relationship-building techniques, such as active listening, understanding client needs, and providing tailored solutions. Share examples of how you've successfully established rapport and trust in past roles.

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What strategies do you use to analyze transaction data for insights?

Explain your approach to data analysis, including the tools you leverage and how you interpret trends. Use a previous experience to illustrate how your insights led to actionable recommendations for clients.

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Describe a challenging situation with a client and how you resolved it.

Share a concrete example that outlines the challenge, your approach to addressing it, and the results you achieved. Emphasize your problem-solving skills and ability to maintain strong client relationships during tough situations.

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How do you stay current with trends in ecommerce and payment solutions?

Convey your commitment to continuous learning, mentioning resources you follow, such as industry blogs, webinars, or conferences. Discuss how staying informed allows you to provide valuable insights to your clients.

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What role does collaboration play in your work as a Senior Relationship Manager?

Highlight the importance of teamwork in achieving client goals. Discuss how you've collaborated with internal teams to deliver comprehensive solutions, ensuring all parties are aligned and informed.

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How do you handle disagreements or conflicts with clients?

Discuss your conflict resolution techniques, such as staying calm, listening actively, and finding common ground. Provide an example where you successfully navigated a disagreement while maintaining a positive relationship.

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Can you provide an example of how you've successfully sold a complex technology solution?

Share a specific instance where you identified client needs and tailored a technology solution for them. Discuss the steps you took to communicate the value and guide the client through the decision-making process.

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What motivates you as a Senior Relationship Manager?

Reflect on your passion for helping businesses succeed, your love for problem-solving, and the satisfaction that comes from fostering strong client relationships. Link this to how it drives your performance in the role.

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Why is Nuvei a good fit for your career ambitions?

Articulate why you are drawn to Nuvei specifically, referencing their commitment to innovation and collaboration. Connect this with your career goals and how being part of the Nuvei family aligns with your aspirations.

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OUR PURPOSE Accelerating our customers' business. HOW WE DO IT By being flexible and agile, we provide the payment technology and insights our customers and partners need to succeed locally and globally with one integration. OUR VALUES Innovati...

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Full-time, remote
DATE POSTED
November 29, 2024

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