Manager, Accounts Receivable

As the Manager, Accounts Receivable at OpenAI, you'll be responsible for leading the Accounts Receivable function, driving the development of scalable processes, implementing efficient systems, and overseeing our Collections and Cash Application teams. You will also monitor financial operations to minimize risks and ensure compliance with SOX regulations, while collaborating with cross-functional teams to identify improvement opportunities.

To be considered for the Manager, Accounts Receivable role at OpenAI, you should have a minimum of 7 years of experience in credit and collections, with at least 3 years in a managerial capacity. Familiarity with SaaS billing models and expertise in ERP and CRM systems are essential. Excellent communication skills and a proactive, detail-oriented mindset will help you thrive in this fast-paced role.

At OpenAI, we are committed to supporting the professional development of our team members, including the Accounts Receivable Manager. You'll have access to training and resources to enhance your skills, especially during automation rollouts and throughout changes within the company. We foster a culture of collaboration where sharing knowledge and best practices is encouraged.

The work culture at OpenAI for the Manager, Accounts Receivable role is characterized by collaboration, innovation, and a shared mission to advance AI for humanity. We value integrity and empathy in our leadership styles and strive to foster an environment where high-performing teams can thrive. With a hybrid work model, we emphasize work-life balance and inclusivity within our teams.

Yes, experience in a SaaS or technology-driven environment is highly recommended for the Accounts Receivable Manager role at OpenAI. Familiarity with various SaaS billing models, such as subscription and usage-based structures, will enable you to effectively navigate and enhance our financial operations as we grow.

To improve the accounts receivable process, I would focus on adopting automation tools to reduce manual intervention, develop clear payment collection strategies tailored to different customer segments, and actively monitor accounts receivable metrics to identify trends and areas for enhancement. Collaborating with cross-functional teams is also crucial to address bottlenecks and enhance communication.

In difficult collections situations, I believe in maintaining open lines of communication and approaching the issue with empathy. It's essential to understand the customer's perspective and work collaboratively towards a solution and repayment plan that meets their needs while ensuring we protect OpenAI's financial interests.

I have extensive experience with ERP and CRM systems, including implementing and optimizing solutions like Salesforce and Netsuite. My focus has always been on leveraging these systems to improve operational efficiency, enhance data accuracy, and streamline communication among cross-functional teams, ultimately facilitating better financial management.

To ensure compliance with financial regulations, I implement robust internal controls, regularly review and update documentation of policies and processes, and provide ongoing training for the team. Staying informed about regulatory changes and embedding compliance into our daily operations is critical to managing risk effectively.

Key performance indicators I track in accounts receivable include Days Sales Outstanding (DSO), collection effectiveness index, aging reports, and bad debt ratios. Monitoring these metrics helps me identify trends, pinpoint issues, and drive strategic decisions that enhance cash flow and reduce financial risk.

In my previous role, I led a team of collection specialists through a significant restructuring process. I fostered an open communication environment, set clear goals, and provided training on new systems. As a result, we improved our collection efficiency by 30% and reduced outstanding debts while increasing team morale.

To motivate my team in a high-pressure environment, I emphasize the importance of shared goals and celebrate both small wins and big achievements. Regular check-ins and recognition of individual contributions also go a long way in maintaining morale, while fostering a supportive team culture helps everyone stay focused and engaged.

In a growing company like OpenAI, challenges may include adapting to rapid changes in billing models, maintaining compliance amidst evolving regulations, and managing an increasing volume of transactions. Implementing scalable processes and flexible systems will be crucial to addressing these challenges effectively.

I approach cross-functional collaboration by actively listening to the needs and perspectives of other teams, facilitating productive discussions, and building strong relationships. Regular meetings and joint projects foster alignment and enable effective problem-solving across departments, ultimately benefiting OpenAI's overall financial operations.

My greatest strength as an Accounts Receivable Manager lies in my ability to analyze complex financial data and identify actionable insights. This analytical approach allows me to enhance operational efficiency and drive continuous improvements in the accounts receivable process, ultimately contributing to the company's financial stability and growth.