Technical Program Manager, Forward Deployed Engineering - Tokyo

As a Technical Program Manager at OpenAI's Tokyo office, you will manage complex, multi-team projects that deliver real customer impact. This role involves collaborating with Forward Deployed Engineers and various stakeholders to ensure program execution aligns with strategic goals. You'll also scope technical requirements, design solutions based on customer needs, and maintain effective communication throughout the lifecycle of development.

To qualify for the Technical Program Manager position at OpenAI, you should have at least 7 years of experience in a similar role, managing large-scale technical programs. Familiarity with AI/ML is essential, along with excellent communication skills, analytical abilities, and a proven track record of successfully delivering complex projects. Willingness to travel and work closely with customers in person is also a key requirement.

OpenAI fosters a collaborative and innovative work culture that values diverse perspectives and teamwork. As a Technical Program Manager, you'll work in a hybrid model, spending three days a week in the office to engage directly with your team and customers. The company emphasizes flexibility, inclusivity, and delivering impactful solutions in the AI domain, making it an exciting environment to grow your career.

In the role of Technical Program Manager at OpenAI in Tokyo, you can expect to travel up to 50% of the time. This travel enables you to work closely with clients, understand their specific challenges, and ensure that solutions are tailored to meet their needs effectively.

At OpenAI, a Technical Program Manager has numerous opportunities for professional growth. You will develop your leadership skills through managing complex projects, engage in continuous learning about AI technologies, and contribute to internal knowledge bases by sharing insights and best practices. Additionally, you'll be part of a pioneering team dedicated to transforming the capabilities of AI, which can open doors for further career advancements within the organization.

When managing complex technical projects, I start by thoroughly understanding the project's goals and requirements. I create detailed plans that outline key milestones and deliverables while ensuring clear communication channels among stakeholders. I also prioritize risk assessment and establish mitigation strategies to handle any challenges that arise during execution.

I prioritize tasks and projects by evaluating their impact on the overall business goals and timelines. Using tools like project management software, I can visualize dependencies and identify critical paths. Additionally, I regularly communicate with teams to reassess priorities based on changing circumstances or new insights.

In my previous role, I managed a multi-faceted AI deployment for a major client, involving cross-functional teams. I developed a structured project timeline, coordinated regular check-ins with stakeholders, and implemented agile methodologies to adapt our approach based on feedback. This resulted in on-time delivery and significant improvements in the client’s operational efficiency.

Effective communication starts with setting expectations about information sharing. I implement regular status updates, utilize project management tools for transparency, and encourage open dialogue among team members. Active listening is also key, as it helps me understand concerns and address potential issues quickly.

Engaging with customers requires a balance between listening and informing. I begin by conducting thorough needs assessments, followed by collaborative workshops to co-create solutions. Maintaining regular communication and updates ensures customers feel invested and informed throughout the project lifecycle.

I have a strong background in AI/ML technologies, focusing on how they apply to business problems. I stay updated with industry trends and benefits of various AI solutions, which allows me to communicate effectively with technical teams and customers alike. This knowledge helps in scoping projects accurately and introducing innovative solutions.

When conflicts arise, I encourage open discussions with the team involved. Utilizing conflict resolution techniques like collaborative problem-solving helps us focus on the issues at hand and find a consensus that aligns with project goals. It’s important to foster an environment where team members feel safe to express their concerns.

I track progress through a combination of qualitative updates and quantitative KPIs. I establish clear metrics with the teams at the beginning of the project and use project management tools to visualize our progress. Regular review meetings help us assess whether we’re on track and make necessary adjustments proactively.

I believe my extensive experience managing complex technical programs and my passion for AI/ML make me a great fit for the role at OpenAI. I thrive in environments that demand strategic thinking and collaborative problem-solving, and I am committed to driving impactful results that align with your mission to deploy AI responsibly and innovatively.

Key qualities for a Technical Program Manager include strong leadership abilities, exceptional communication skills, and a proactive approach to problem-solving. Being adaptable and having a keen understanding of technology trends also enhances effectiveness in managing diverse projects and engaging with various stakeholders.