Operations Administrator

Do you have an eye for detail and love completing tasks? If so, DSI, a Dallas-based sales enablement company, has an immediate opportunity for an Operations Administrator to support our sales call center(s).

As Operations Admin, you will play a key role in the day-to-day operations of our Call Center and sales support systems. You will learn to understand the nuances of our business and ensure that our users, systems, and data are configured to drive business impact as well as identify best practices.

This position will report through our Systems Operations team and requires daily collaboration with senior level call center management (including international centers).

This is a remote opportunity; candidates must reside in the United States.

About DSI

Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency.

At DSI, we believe strong relationships are the foundation of lasting success. We serve as a one-stop solution across a range of markets—including mobility, broadband, video, commercial, residential, Lodging & Institutions, and Multi-Dwelling Units—empowering our sales partners to uncover new opportunities and maximize their potential.

Responsibilities

• Day-to-day Admin responsibilities of key application systems
• Oversee user access, setup, and permissions for sales call center team applications
• Update user roles, permissions, and access in CXone contact center platform
• Perform routine quality control and audit reviews to ensure accuracy and compliance
• Audit sales team order entry for campaign attribution, relay findings to management and suggest improvements
• Various quality control projects requiring scrutiny of data to troubleshoot and identify improvement opportunities
• Pull data and build reporting on key initiatives and quality control findings
• Develop and maintain user management process documentation
• Collaborate with management to define, document, and implement new processes

• Bachelor's Degree in business related field, or equivalent experience
• Passion for detail with effective verbal and written communication skills
• MUST be proficient in Excel
• Previous exposure or usage of Domo, Zendesk, Repsly, and the NICE inContact a plus
• Strong technical skills and proclivity for alignment and accuracy
• Energized by completing tasks and supporting internal departments

• Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period
• 401k Plan with employer matching
• Paid vacation, personal/sick days, and bereavement time
• Employee Profit Sharing Program
• 50% AT&T wireless discount
• Paid training
• Advancement opportunities, we prefer to promote from within!