In House Engineer

As an In House Engineer at Pact Coffee, your main responsibilities involve handling both reactive and proactive servicing of coffee machines, primarily traditional espresso machines. You will be the first point of contact for machine queries, manage around eight reactive calls each week, and conduct approximately five video call fixes. These tasks play a key role in ensuring our clients receive the best coffee experience possible.

To be a successful In House Engineer at Pact Coffee, you should have a minimum of two years of engineering experience. Your passion for food and drink, particularly coffee, will set you apart. Strong communication skills and a proactive approach are essential, as you will be collaborating with various stakeholders to resolve machine issues effectively.

At Pact Coffee, the work environment is dynamic and collaborative. We offer a hybrid working model, with time spent in the office and field, and an ethos that prioritizes support and teamwork. You will enjoy a range of employee benefits, from flexitime to a health and wellbeing program, all designed to keep you engaged and motivated.

In your role as an In House Engineer at Pact Coffee, you will directly impact our mission of providing exceptional coffee while safeguarding farmers' futures. By ensuring our coffee machines are functioning optimally, you help enhance the quality of the coffee we serve, which ultimately benefits our customers and the farmers who cultivate these exceptional beans.

Pact Coffee offers a competitive salary of up to £35k for the In House Engineer position, along with a 23-day holiday allowance that increases annually. Employees can enjoy a flexible working schedule, comprehensive training opportunities, unlimited coaching sessions, and a monthly coffee allowance. We prioritize well-being through programs like Juno’s health initiatives, ensuring you have a supportive work-life balance.

When answering this question, highlight specific experiences where you've repaired or maintained coffee machines. Discuss any troubleshooting steps you've taken and any successful outcomes from your interventions. Show your problem-solving approach while expressing your passion for coffee machinery.

To effectively respond to this question, demonstrate your ability to stay calm and organized under pressure. Provide examples where you managed urgent issues while ensuring quality service, emphasizing your communication and time management skills to maintain efficiency.

In your answer, discuss your approach to understanding customer needs, proactive communication, and how you follow up to ensure satisfaction. Providing examples of successful customer interactions will enhance your response, showing that you prioritize client happiness.

You should convey your understanding of Pact Coffee's sustainability efforts and your commitment to this philosophy. Discuss how meticulous machine maintenance contributes to optimal performance and reduced waste, ultimately supporting Pact’s mission of sustainability and responsible sourcing.

When addressing this question, share a concrete example that highlights your teamwork skills. Illustrate how you communicated, actively listened, and pooled resources with your colleagues to achieve a successful solution.

Reflect on your experience and knowledge of both types of machines. Discuss the differences in operation, maintenance needs, and common issues that arise. Displaying a solid understanding will show you're well-prepared for the In House Engineer role.

Describe your method for organizing and prioritizing tasks, emphasizing the importance of urgency and customer needs. Share examples of how you've successfully juggernaoted various tasks while maintaining service quality.

When responding, focus on your communication style and any training methods you've employed. Illustrate your ability to break down complex topics into easily understandable segments for colleagues, ensuring they feel empowered to handle machine issues.

Use this opportunity to express your enthusiasm for the coffee industry and Pact’s values. Discuss specific aspects of the role, company culture, or sustainability initiatives that resonate with your professional goals.

Share your strategies for continuing education, whether through industry publications, networking with other professionals, or participating in relevant workshops. This shows your commitment to professional development and ensures you're knowledgeable on current trends in the field.