Certification Exam Development Senior Program Manager - job 1 of 2

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Your Career

The Exam Program Manager is responsible for maintaining the integrity, validity and reliability of the Palo Alto Networks Certification Program. In this role, you will oversee the design, development and maintenance of industry-leading certification exams. The Exam Program Manager works collaboratively with stakeholders, subject-matter experts and external vendors focusing on supporting the growth and evolution of the Palo Alto Networks Certification Program across the entire landscape of Palo Alto Networks technology. 

Your Impact

Manage the design, development and maintenance processes for multiple certification exams, including but not limited to:

• Facilitating all aspects of Item Design Workshops managed internally, through effective collaboration with stakeholders and subject matter experts

• Maintaining exam-specific item banks to ensure technical relevance and accuracy

• Developing and maintaining expertise in all systems required for effective job performance, including but not limited to item management and reporting systems

• Managing workflows, assignments and collections, following established procedures

• Managing exam form development and publishing process 

• Working closely with internal stakeholders and testing vendors 

• Understand expectations, meet deadlines and deliver high-quality performance

• Other duties as assigned 

Your Experience

• 5+ years of exam program management and development 

• Knowledge of certification industry standards and processes 

• Experience working with credentialing programs

• Bachelor’s degree or equivalent work experience

• Exceptional interpersonal and relationship-building skills; exhibits a positive attitude and a professional demeanor

• Strong analytical and organizational skills

• Effective ability to work independently as well as collaboratively with internal and external stakeholders

• Knowledge of Palo Alto Networks Cybersecurity Apprentice and Cybersecurity Practitioner certifications are strongly encouraged.

The Team

The Worldwide Shared Services team is dedicated to empowering Palo Alto Networks’ go-to-market teams through innovative solutions and strategic guidance to drive superior outcomes. We strive to equip our teams with the expertise and resources needed to make a meaningful and lasting impact with the customers we serve while achieving sales excellence. We are committed to fostering an environment where our team members can thrive, creating a culture of collaboration and knowledge sharing to drive collective growth and success.

The Learning and Enablement EDU and Certification team is responsible for managing all aspects of the portfolio and ensuring a world-class candidate experience for our certified community. 

The Palo Alto Networks Certification Program provides a large portfolio of role-based certifications aligning with Palo Alto Networks cutting-edge products and solutions. Our certification exams validate the most up-to-date and relevant skills and knowledge necessary to perform job-specific tasks, making those who hold them more prepared for cybersecurity roles and more competitive in the job market.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $117000 - $146000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.