Senior Professional Services Consultant

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

Your Career

As a Senior Scale Team Consultant, you'll deliver services and help grow the Palo Alto Networks services business by developing new automation-based solutions. This involves collaborating with customers, sales teams, delivery leads, and subject matter experts across our portfolio.

In this dynamic role, you'll empower customers to achieve secure digital transformation by creating service solutions that meet their business and technical goals. You'll support technology transformations and advise on the best delivery services to maximize value within the Palo Alto Networks offerings, ensuring customers successfully leverage our solutions for large-scale changes.

In your capacity as a Senior Scale Team Consultant, your key responsibilities will include gathering, understanding and documenting customer-specific scope requirements and expectations for value-based outcomes. Identifying critical assumptions that need to be true to support the project timeline.

Additionally, you will be involved in the development of tools and the delivery of solutions to fulfill customer requirements.

You will collaborate and work with Services Sales and Center of Excellence Practices to construct automation based solutions to deliver value-based outcomes. Furthermore, you will play a role in the development and support of the tools necessary to enable the successful implementation of these solutions.

Collaborating with the Global Scale Team, you will play a key role in driving sustainable services sales and overall business growth for Palo Alto Networks. This will involve leveraging the tools and capabilities developed by the Global Scale Team to effectively market and sell our services. 

Your Impact

As a part of the team, you will be responsible for:

• Automating deployment of virtualized cybersecurity solutions in public cloud
• Working in agile methodology and collaborating with the rest of the team (managers, Cloud / Devops Engineers, Solution Architects, Professional Services Engineers)
• Troubleshooting existing solutions and proposing improvements to existing systems
• Working with customers located mainly in US
• Working in in US working hours (less than 25% of your working time will be expected in the range of 14 - 22 pm CET)
• Mentoring teammates and sharing knowledge

Your Experience 

• Proof of 7+ years of professional, hands-on operational experience in the field of Network, DevOps or SysOps
• Excellent knowledge of networking and cyber security
• Excellent knowledge of at least one of the public cloud, including advanced cloud networking
• Knowledge of Linux
• Knowledge of at least one of the IaC automation tools (e.g. Terraform, Cloud Formation, ARM templates etc.)
• Understanding of SDN and VNF concepts
• Knowledge of at least two of the following clouds: AWS, AZURE, GCP, OCI
• Fluent in English (min B2 level)
• Willingness to learn – you will face challenges that require creativity, individual solutions and teamwork

Beyond the criteria above, we would appreciate the nice-to-haves

• Knowledge of Palo Alto Networks solutions
• Knowledge of script language (Python, Bash)
• Knowledge of of CI/CD tools (Jenkins, GitLab CI)

The Team

Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn’t stop once they sign – it evolves.

As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.