Systems Administrator I

As a Systems Administrator I at Pansophic Learning, your primary responsibilities include managing user account creation and access across various systems such as Google and Microsoft platforms. You will also be responsible for supporting third-party tools like Intune and Defender, focusing on automation and patch management, and ensuring the stability and security of our IT infrastructure. Additionally, maintaining proper documentation and monitoring system performance are crucial aspects of this role.

To qualify for the Systems Administrator I position at Pansophic Learning, a Bachelor's degree or equivalent experience is preferred. You should possess organizational skills, attention to detail, and a strong ability to prioritize tasks. Communication skills and the ability to work both independently and as part of a team are essential. Candidates must also be willing to undergo federal and state background checks.

In the role of Systems Administrator I at Pansophic Learning, you will manage a mixed technology environment including Microsoft and Google platforms, as well as third-party solutions. This includes overseeing tools such as Intune, Autopilot, MFA, and various monitoring systems to ensure high availability and performance of our educational technologies.

Pansophic Learning is committed to your growth! As a Systems Administrator I, you'll have access to career advancement opportunities within our organization. Our strong network of over 4,000 education professionals offers pathways for continued learning and professional growth, ensuring you stay on the cutting edge of technology in the education sector.

Pansophic Learning provides a comprehensive benefits package for the Systems Administrator I position, including paid time off, retirement contributions, and optional life insurance. Health benefits encompass medical, dental, and vision coverage, along with an Employee Assistance Program. We also offer career advancement opportunities that help you grow within our organization.

In answering this question, be specific about the systems you have managed user accounts for, such as Google or Microsoft. Highlight the processes you followed for account creation, termination, and access management, and mention any tools or software you used.

Share examples of how you prioritize tasks based on urgency and importance. Discuss any tools or techniques you use to stay organized, such as checklists or project management software, emphasizing your ability to handle interruptions while maintaining productivity.

Discuss your approach to software patch management, monitoring for vulnerabilities, and the importance of adhering to security protocols. Highlight any relevant experience with tools for log management or alerting systems that help maintain stability.

Explain your strategy for tailoring communication to your audience. Highlight experiences where you successfully conveyed complex technical information to non-technical staff, fostering collaboration and understanding.

Share a specific example detailing the problem, your analytical approach, the steps you took to resolve it, and the outcome. Focus on your problem-solving skills and the importance of teamwork in overcoming challenges.

Discuss any practical experience you have with these systems, including the tasks you performed and how you utilized them to support your organization's needs while improving efficiency in user management.

Mention specific sources you follow, such as industry blogs, webinars, or professional organizations. Highlight any certifications you've pursued or training programs you've attended to enhance your knowledge in systems administration.

Discuss the importance of documentation in maintaining system stability, ensuring compliance, and facilitating knowledge transfer. Provide examples of documentation you’ve created or maintained, including user guides or troubleshooting procedures.

Share your approach to customer service, emphasizing the importance of active listening and patience. Provide an example where you successfully resolved an issue while maintaining professionalism and a focus on the customer's needs.

Outline a structured approach, including immediate troubleshooting steps, communication with stakeholders, and documenting the incident. Emphasize your ability to remain calm under pressure and your commitment to restoring services quickly.