The Customer Success Data Specialist at PiP will use data insights to enhance customer adoption of an AI-powered tutoring platform for K-5 literacy, working closely with education stakeholders and internal teams.
Responsibilities: Key responsibilities include data mining and analysis, creating reports and dashboards, customer outreach for diagnosing data issues, and collaborating with teams to develop strategies based on insights.
Skills: Proficient in Python for data analysis, solid understanding of statistics, expertise in data visualization tools such as Excel and BI platforms like Tableau or Power BI, and strong attention to detail.
Qualifications: 3-5 years of experience in data analysis roles, ideally with a background in Edtech or K-5 education, and familiarity with SaaS implementation is preferred.
Location: This is a remote position based in the US.
Compensation: $120000 - $120000 / Annually
The Talent Search Group at PiP is seeking a Customer Success Data Specialist on behalf of our client, an EdTech supporting K-5 literacy with an AI-powered tutoring platform.
The Customer Success Data Specialist is a problem-solver playing a crucial role in harnessing data insights to drive customer success. In this role, you will work with internal and external stakeholders—including K-12 districts - to source and analyze product usage patterns and to develop and implement recommendations that help customers adopt and successfully use the products.
Base salary is $120K.
Data Mining, Analysis & Insight Generation:
Customer Outreach and Support:
Cross-Functional Collaboration:
Qualifications:
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