Job details

Czech Speaking Customer Support for Virtual Job & Freelance Platforms Department

Patrique Mercier Recruitment FR is committed to connecting talented individuals with meaningful career opportunities. We are currently looking for a Czech Speaking Customer Support Representative for the Virtual Job & Freelance Platforms Department. This position is perfect for individuals who are enthusiastic about supporting clients in navigating the world of virtual jobs and freelancing.

Responsibilities

Provide high-quality customer support to Czech-speaking clients using virtual job and freelance platforms through phone, email, and chat.
Assist customers with inquiries related to account setup, job postings, payment processes, and platform features.
Resolve customer complaints and issues efficiently to ensure a positive user experience.
Maintain accurate records of customer interactions, including inquiries and resolutions.
Collaborate with internal teams to identify and address user needs and improve service delivery.
Educate customers about platform functionalities, security measures, and best practices for successfully using the service.
Gather user feedback to contribute to the continuous improvement of our platform and offerings.

Fluency in Czech and English, both written and spoken.
Previous experience in customer service, preferably in the technology or freelance industry.
Strong communication skills with a commitment to excellent customer service.
Detail-oriented with strong organizational and time-management skills.
Familiarity with online platforms and customer support tools.
Effective problem-solving skills and the ability to work independently.
Willingness to work flexible hours, including evenings and weekends if required.

Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year Fully Paid Training
Fully Paid Relocation Package ( flight, transfer and hotel )
Free Greek Lessons, discounts and other perks

What You Should Know About Czech Speaking Customer Support for Virtual Job & Freelance Platforms Department, Patrique Mercier Recruitment FR

Patrique Mercier Recruitment FR is searching for a dedicated Czech Speaking Customer Support Representative for our Virtual Job & Freelance Platforms Department. If you’re passionate about helping others while navigating the exciting landscape of virtual jobs and freelancing, this role is made for you! In this dynamic position, you’ll provide top-notch support to our Czech-speaking clients through phone, email, and chat, assisting them with every aspect of their user experience, from account setups to inquiries about payment processes and platform features. Your role will also involve resolving any complaints and issues promptly, ensuring that our customers feel valued and heard. You'll keep accurate records of customer interactions, collaborating closely with internal teams to address user needs and enhance service delivery. Moreover, you'll be on the frontline of educating customers about our platform features and security measures. We need someone who is fluent in both Czech and English, with previous customer service experience—preferably in tech or freelancing. An eye for detail, strong communication skills, and effective problem-solving abilities are essential. Flexible working hours, including evenings and weekends, may be required to accommodate our customers. In return, we offer private health insurance, training and development opportunities, performance bonuses, and even extra salaries each year, along with fully paid training and relocation packages. Join us at Patrique Mercier Recruitment FR and make a difference in the freelance world!

Frequently Asked Questions (FAQs) for Czech Speaking Customer Support for Virtual Job & Freelance Platforms Department Role at Patrique Mercier Recruitment FR

What are the main responsibilities of a Czech Speaking Customer Support Representative at Patrique Mercier Recruitment FR?

As a Czech Speaking Customer Support Representative at Patrique Mercier Recruitment FR, your key responsibilities include providing high-quality support to Czech-speaking clients via phone, email, and chat. You'll assist them with account setup, troubleshoot issues, and educate them about our platform features and best practices for using our services. Efficiently resolving customer complaints and maintaining accurate records of interactions is also a crucial part of your role.