German Speaking Customer Support for Gaming & Esports Department - job 2 of 2
Patrique Mercier Recruitment FR is focused on connecting skilled professionals with exciting career opportunities. We are currently seeking a German Speaking Customer Support Representative for the Gaming & Esports Department. This position is perfect for individuals who are passionate about gaming and esports and are enthusiastic about providing outstanding support to a community of gamers.
Responsibilities
- Provide exceptional customer support to German-speaking clients within the gaming and esports industry through phone, email, and chat.
- Assist customers with inquiries related to gaming accounts, platform usage, and technical issues.
- Address user feedback and complaints with professionalism and a customer-centric approach.
- Stay informed about the latest gaming trends and company updates to offer knowledgeable assistance.
- Document customer interactions accurately and ensure timely resolution of inquiries.
- Collaborate with internal teams to troubleshoot issues and enhance user experience.
- Gather insights from customers to support product development and service improvements.
- Fluency in German and English, both written and spoken.
- Previous experience in customer support, particularly in the gaming or esports sector is preferred.
- Strong passion for gaming and knowledge of gaming culture and trends.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced, dynamic environment.
- Proficiency in using customer support tools and software.
- Willingness to work flexible hours, including evenings and weekends if needed.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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