Learning and Development Program Manager

As the Learning and Development Program Manager at Phil, you will design and implement training programs tailored to meet operational needs, track quality metrics to assess effectiveness, and collaborate closely with the Quality team to analyze and address errors. Your role will also involve managing a 'train-the-trainer' program, developing onboarding processes, and ensuring continuous improvement of training initiatives.

To qualify for the Learning and Development Program Manager position at Phil, candidates should possess a Bachelor’s degree in Education, Learning and Development, Business Administration, or a related field. Additionally, a minimum of five years of experience in Learning and Development or Program Management, preferably in the health-tech sector, is required. Strong facilitation, analytical skills, and experience with L&D tools are also essential.

Phil ensures the effectiveness of its training programs through a structured approach that includes defining quality metrics, gathering feedback, and conducting assessments. The Learning and Development Program Manager is tasked with evaluating program performance and applying insights to drive continuous improvement, ensuring that training programs meet complex workflow needs.

Collaboration is crucial for the Learning and Development Program Manager at Phil. You will work with various cross-functional teams to align training with business objectives and performance goals. This collaborative approach ensures that training initiatives are impactful and meet the needs of all stakeholders involved in the patient prescription process.

The work environment for a Learning and Development Program Manager at Phil is fully remote, providing flexibility while being part of one of the fastest-growing startups in health-tech. This setting is designed to foster innovation, collaboration, and a sense of community among team members.

When answering this question, focus on specific examples from your previous roles. Highlight the methodologies you've used, the challenges you faced, and the outcomes of your training programs. Emphasize your ability to tailor programs to meet the needs of diverse teams and ensure knowledge transfer.

In your response, discuss various metrics such as assessments, feedback surveys, performance improvements, and qualitative data that you analyze to gauge effectiveness. Mention specific tools you've utilized and how you have used this data to refine future training initiatives.

Share your approach to equipping team leads with the necessary training techniques. Discuss any workshops, materials, or follow-up support you provide, and highlight your facilitation skills that empower others to teach effectively.

When discussing this, choose a scenario where you identified a gap, conducted root cause analysis, and implemented an effective solution. Explain the impact of your actions and how you measured the success of the initiatives.

Discuss your commitment to continuous learning through professional development, attending workshops, or networking in the L&D community. Mention specific resources or platforms you utilize to stay current with trends and best practices in adult learning.

Share techniques you use to foster collaboration, such as regular meetings, cross-department projects, or feedback loops. Highlight your communication skills and your ability to build relationships that facilitate teamwork.

Provide examples of challenges related to employee resistance, logistical issues, or technology constraints. Discuss how you overcame these obstacles and what you learned in the process, emphasizing your problem-solving abilities.

Discuss your systematic approach to gathering feedback, including surveys or interviews, and how you use this data to make informed adjustments. Emphasize your commitment to creating a responsive and adaptable training environment.

When answering, detail specific technologies you’ve used, such as Learning Management Systems (LMS), and how they've enhanced your training delivery. Highlight your ability to adapt to new technologies and use them to facilitate an engaging learning experience.

In your response, connect your skills and experiences directly to Phil’s mission of improving patient experiences. Explain how you envision your contributions enhancing the effectiveness of the team and ultimately benefiting patients.