Client Success Manager | $70K-100K + Commission + Remote | Mission Driven Health Professionals Coaching Company

A Client Success Manager at the Mission Driven Health Professionals Coaching Company plays a crucial role in ensuring clients achieve their goals efficiently. You'll be conducting onboarding calls, engaging in follow-up sessions, and maintaining detailed client progress notes. Your objective is to guide clients through their coaching journey, addressing any challenges they face and celebrating their victories, which ensures renewal and progression to advanced coaching programs.

To excel as a Client Success Manager with the Mission Driven Health Professionals Coaching Company, it's essential to have 4-7+ years of experience in client success or account management specifically related to coaching services or a digital marketing agency. Familiarity with digital marketing concepts like webinars and funnels is vital, along with a growth-oriented mindset and the ability to manage multiple client relationships effectively.

The work culture at the Mission Driven Health Professionals Coaching Company is supportive, innovative, and focused on growth. As a fully remote organization, you'll collaborate with passionate team members across North America and beyond. The company values speed, a commitment to excellence, and continuous personal and professional development, making it a fantastic environment for individuals who thrive on impact and teamwork.

Absolutely! The Mission Driven Health Professionals Coaching Company offers a fully remote working lifestyle, allowing you to balance personal and professional commitments effectively. This flexibility enables you to create your own schedule while participating in team meetings, client calls, and community engagements as needed.

The compensation for a Client Success Manager at the Mission Driven Health Professionals Coaching Company ranges between $70K to $100K, plus a commission structure that rewards your success and commitment to client outcomes, making it a lucrative opportunity in the health and fitness coaching space.

As a Client Success Manager, your key responsibilities include conducting onboarding calls, facilitating group and 1:1 coaching sessions, managing client progress using a traffic light system, and maintaining ongoing communication via Slack and other tools. You'll ensure your clients are engaged and have clarity in their objectives, driving them towards successful outcomes.

The Client Success Manager at the Mission Driven Health Professionals Coaching Company uses a traffic light system to assess client engagement and satisfaction effectively. Green indicates clients are making progress, yellow shows they may need assistance, and red signifies areas requiring immediate intervention. This system allows for monitoring client statuses and ensuring timely support to prevent any roadblocks.

When onboarding new clients, I prioritize clear communication and structured processes. I typically start with an introductory call to understand their goals, followed by guiding them through the resources available. Ensuring they have a focused action plan and access to support will also be a key part of the onboarding experience.

In a previous role, I had a client who was struggling with engagement in their program. I scheduled a one-on-one call to identify their specific concerns and offered customized resources tailored to their needs, while also providing motivation and consistent follow-ups, which ultimately turned their engagement around.

I usually utilize CRM tools like Ontraport to monitor client interactions and progress. My approach includes updating client notes frequently, using metrics from communication and feedback to understand their status, and collaborating with the team to address concerns proactively.

High renewal rates are achieved through ongoing engagement and demonstrating value. I focus on maintaining open communication throughout the client's journey, setting clear expectations, and celebrating their successes. Towards the end of their contract, I initiate renewal conversations that highlight their achievements and outline the benefits of continuing their journey with us.

If clients become unresponsive, I take a systematic approach to reach out through various channels. I engage them gently, asking for feedback on their experience, and offering to discuss any challenges they might be facing. It’s crucial to address any concerns promptly while fostering a supportive environment.

I prioritize tasks based on urgency and the needs of my clients. I establish a daily checklist where high-priority clients or projects that require immediate attention are tackled first. Utilizing tools for organization helps me maintain clarity in my workload and timely follow-ups.

I focus on personalized engagement strategies like regular check-ins, feedback sessions, and providing additional support when needed. Building trust is key, and I make it a habit to be consistently present, not just during scheduled meetings but also in community interactions and follow-ups.

I view client feedback as an essential part of growth. When receiving feedback, I listen actively, ask clarifying questions if needed, and ensure the client feels heard. Post-conversation, I analyze the feedback to improve our offerings and client engagement strategies.

Staying updated in the coaching industry is vital, so I regularly attend webinars, read industry reports, and follow influential figures on social media. I also participate in community discussions to exchange insights and best practices with other professionals.

I have hands-on experience using various online coaching platforms, having managed webinars, client accountability systems, and engagement tools. I'm comfortable navigating these platforms, assisting clients in understanding their functionalities, and encouraging their effective use to enhance their coaching experience.