Photonics Support Engineer III

Thorlabs is pleased to play a role in advancing science through the components, instruments, and systems we design and manufacture. We believe that science and innovation have great potential to improve the world around us and are committed to advancing photonics (i.e., light-based) technologies that positively impact our customers, employees, and communities. Via educational outreach and more sustainable business practices, we continuously invest in a brighter future. We recognize that each of our employees is a unique individual with the ability to contribute to our success and seek to find great people who will thrive in our fun, fast-paced culture.

Purpose of the Position

The Photonics Support Engineer III is responsible for providing expert level of technical support by solving complex problems, troubleshooting, and working with customers to guide them to the best possible product solutions for their applications and experiments. The position works with several other Photonics Support and Design Engineers to support optics, lasers and light sources, fiber, opto-mechanics, motion control, microscope and other imaging systems, telecom instruments and more. Between onsite lab opportunities, customer interactions, tradeshows and Thorlabs manufacturing entities visits, the position can be exposed to every facet of the photonics industry. The position is primarily at our headquarters in Newton, NJ but there may also be opportunities to travel to tradeshows, other Thorlabs manufacturing facilities (foreign and domestic), and training events on and offsite.

Essential Job Functions:

• Reproduce complex set ups and create technical solutions in the lab.

• Support Marketing and Sales activities by attending Tradeshows and Customer visits.

• Develop Marketing Materials such as test data, white papers, or video for use on our website or through other distribution channels.

• Demonstrate expert knowledge and problem-solving abilities in providing technical support to customers who purchase from our extensive product portfolio.

• Provide high level technical support via phone, web chat & e-mail to customers worldwide.

• Actively participate and contribute to product improvement and new product development by being part of the interactive Thorlabs product development forum.

• Understand and further develop customer requirements for products and applications by providing feedback to internal marketing and design/manufacturing teams.

• Demonstrate concern for customer centricity by quickly and effectively solving customer issues with strong aptitude for multitasking.

• Assist with the creation and reporting of group KPI’s and data metrics.

• Participate in resource scheduling and other supporting tasks to ensure smooth department operations.

• Conduct training of internal tool usage, logistics, operational principles, and applications.

• Mentors and train new team members by providing constructive feedback and specialized knowledge to growing group of Thorlabs Photonics Support Engineers

The Company retains the right to change or assign other duties to this position.

Experience:

• 4 plus years of Photonics product and applications support experience working with customers in optics, mechanics, lasers, and other photonics components or systems.

Education:

• BSc, MSc or PhD degree in Optics, Physics or a related Engineering field or equivalent work experience.

Specialized Knowledge and Skills:
• Specialized knowledge of Photonics and Laser Technology via work or laboratory experience.

• Strong communication proficiency and presentation skills.

• Ability to multitask, show attention to details, and to solve multi-disciplinary problems under time constraints.

• Ability to develop and communicate dept. goals in support of Thorlabs' mission and responds to all interactions in a positive manner.

• Demonstrates strong sense of ownership.

• Eagerness to learn about new technologies, process, and business models.

• Desire to act as a team leader; demonstrates interest and skillsets to successfully foster positive team mentality Other:

• Work schedule may be staggered times to cover our 8am–8pm hours of operation.

• Opportunities to travel to tradeshows, other Thorlabs manufacturing facilities (foreign and domestic), and training events on and off site.

The estimated pay range for this role is $62,000 - $93,942 annually 

Thorlabs values its diverse environment and is proud to be an Equal Employment Opportunity/Affirmative Action employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Thorlabs offers a complete benefits package that includes medical, dental and vision insurance, company paid life insurance, a generous PTO package, a 401(k) plan, and tuition reimbursement just to name a few.