Client Coordinator - Los Angeles, CA

A Client Coordinator at Facile is responsible for organizing and scheduling client appointments while maintaining a friendly demeanor. This includes assisting clients with their skincare needs, becoming familiar with all skincare products and treatments, and managing appointment systems efficiently.

Facile is looking for candidates with 1-3 years of experience in a customer service role. Experience in handling high call volumes and working in a fast-paced environment is essential, particularly with a focus on dermatology or skincare.

The Client Coordinator position at Facile is a full-time role that includes Saturday hours. Flexibility within your schedule may be required to meet the client needs and ensure coverage at our locations in West Hollywood and Pasadena.

Candidates should possess exceptional customer service and organizational skills, a strong interest in skincare, and the ability to work effectively under pressure. A positive attitude and sense of humor are also important qualities for joining the Facile team.

Facile offers an attractive benefits package for Client Coordinators, including dental, vision, and health insurance, paid time off, 401(k) retirement plans, and monthly service credits to enjoy our offerings.

The Client Coordinator plays a key role in enhancing the client experience by ensuring that every appointment is well-organized and that clients feel welcomed. They provide expert guidance on skincare products and help build lasting relationships with clients.

The salary for a Client Coordinator at Facile ranges from $18 to $25 per hour, depending on experience and qualifications.

When dealing with a difficult client, it's important to remain calm and listen actively. Acknowledge their concerns and show empathy. Explain how you plan to resolve the issue while ensuring they feel valued and heard.

Discuss any experience you have with scheduling software or point-of-sale systems. Highlight your familiarity with managing appointments and how you ensure accurate scheduling to avoid conflicts.

Share your passion for skincare and customer service. Emphasize your admiration for Facile's commitment to simplifying skincare and how you see yourself contributing to their mission.

Provide a specific example where you went above and beyond to meet a customer's needs. Focus on the actions you took and the positive outcomes that resulted to showcase your dedication.

Demonstrate your understanding of Facile’s philosophy, including their focus on dermatologist-led treatments and the use of effective, non-toxic ingredients. Explain how this aligns with your personal values and customer service.

Discuss your time management strategies. Explain how you assess priorities based on client needs, scheduled appointments, and ensure that the service level remains high during peak times.

Highlight skills such as exceptional communication, organization, customer service, and the ability to multitask effectively under pressure. Emphasize how these skills contribute to a seamless client experience.

Explain strategies to stay organized and focused during high call volumes, such as taking detailed notes, prioritizing urgent concerns, and ensuring follow-up calls are made as needed.

Discuss your interest in skincare and how you stay informed about new products and treatments through research, training, and attending industry events or engaging on skincare communities.

Offer a specific challenge you encountered, focusing on your problem-solving skills and how you collaborated with teammates or clients to address the issue effectively and ensure a positive outcome.