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Senior Product Designer

We are building the fastest, most powerful customer support platform for the next generation of B2B companies. Some of the world’s most forward-thinking companies, like Stytch, Sanity, and Fly.io, rely on Plain to consolidate all the channels where they speak with customers, collaborate with their teams, and speed up their workflow with our lightning-fast UI.

We’re looking for a Senior Product Designer to join our team and help us define the next phase of support tooling.

What you'll do

Design at Plain is about a lot more than pushing pixels in Figma, it’s about defining what support tooling should be. You’ll own problems end to end – from talking to customers, and coming up with new ideas all the way to tweaking animation easing curves in the front end.

You will:

  • Work on everything from early feature ideation, designing, and shipping a feature through to building and launching a landing page to announce it to the world.

  • Work closely with the entire team, as well as our customers – in sketches and prototypes, Figma mocks and PRs on Github. You’ll get into the weeds and measure your designs on what is shipped, not what’s in Figma.

  • Help set the roadmap and priorities with the rest of the team. You’ll be the wide-angle lens of the team, interpreting customer feedback and your own experiences and gut and translating this into a coherent product vision.

  • You will define the design system that powers Plain. From iconography to colors and design tokens and components, you will make sure that Plain’s UI is built as a cohesive system.

  • You will iterate and work on design in the open and create a culture where anyone feels comfortable pitching product and UI ideas.

This is a role for a senior or staff-level product designer.

You should have a proven track record working for product-led companies, ideally in B2B SaaS, be as excited about UI details as you are about customer conversations, and be driven by impact above all.

This is a great fit if you…

  • Feel comfortable taking ownership in ambiguity. You should be happy with a bit of chaos and adrenaline that comes from being in a fast-moving product team.

  • Want to be involved in every aspect of a new feature from planning and scoping right through to designing, building and sharing the story behind the work as it launches.

  • Love working on intricate, complex UI and sweating the details.

  • Are comfortable with HTML, CSS, and React. We don’t expect you to be an expert, but you should see code as a tool in your toolkit, feel comfortable opening PRs, and be able to work in close collaboration with engineers

  • Prefer working in the open and default to sharing early and often. You seek input from the team vs iterating on your own and presenting only your final design.

  • Enjoy remote work and the benefits and disadvantages that entails vs. an office-based team.

  • Want to work in an environment with a high EQ, and a high behavioral bar that values inclusivity. Moving fast is not mutually exclusive with having colleagues you love working with, spending time with, and learning from. Our team retention is strong and we intend to keep it that way.

This won't be the right role if you…

  • Are uncomfortable with ambiguity. We have some really exciting traction but are still at an early stage and are constantly learning and trying new things as our company grows.

  • Are looking to manage others. We're firmly looking for someone who, for now, wants to be an individual contributor.

  • Want a pure design role - you’ll be wearing many hats and get involved in all aspects of building a product and company.

  • Want a traditional product team set up, with a predictable roadmap, clearly scoped out tickets, a PM, and so forth

  • Expect all the perks of a big company. We’re a seed-stage startup and are competitive in what we offer at our stage, but it’s a different role and opportunity than working at an established tech company.

Note: We are an equal-opportunity employer and remote-only company. At this time, we can only support hiring within Europe for this role.

What You Should Know About Senior Product Designer, Plain

At Plain, we're shaping the future of customer support with our powerful platform, and we're on the lookout for a Senior Product Designer who shares our vision. This role isn't just about creating designs; it's about defining a whole new standard in support tooling. As a Senior Product Designer, you'll wear many hats, diving into everything from brainstorming new features with customers to fine-tuning the animations that make our user interface feel just right. You'll collaborate closely with your teammates and the users, turning sketches and prototypes into fully functioning features and even launching landing pages to get the word out. Your insights will help shape our roadmap, translating customer feedback into a cohesive product vision that makes a real impact. Here, design is holistic, and your touch will extend beyond just pixels; you'll craft an entire design system that brings consistency and joy to our users. If you're the type of person who thrives in dynamic environments, loves tackling complex UI challenges, and prefers to share your work early and often, you’ll fit right in! You don’t have to be a coding expert, but familiarity with HTML, CSS, and React will empower your collaboration with engineers. Our culture values inclusivity and emotional intelligence, and while we relish in fast-paced work, we also prioritize meaningful relationships. Join us at Plain to transform B2B support one design at a time.

Frequently Asked Questions (FAQs) for Senior Product Designer Role at Plain
What are the key responsibilities of a Senior Product Designer at Plain?

As a Senior Product Designer at Plain, your key responsibilities will include owning the design process from ideation through to launch, collaborating with team members and customers to gather feedback, creating a cohesive design system, and iterating openly on designs. You'll play a crucial role in shaping the future of our support platform.

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What qualifications are required for the Senior Product Designer position at Plain?

To succeed as a Senior Product Designer at Plain, you should have a proven track record in product-led companies, especially within B2B SaaS. Familiarity with design software like Figma, as well as a comfortable grasp of HTML, CSS, and React, is beneficial. Strong communication skills and a passion for user-centered design are essential.

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How does collaboration work for a Senior Product Designer at Plain?

Collaboration is key at Plain. As a Senior Product Designer, you will work closely with engineers, product managers, and directly with customers. You’ll engage in hands-on discussions, share your processes and designs early, and incorporate feedback to ensure alignment with user needs and team goals.

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What type of work environment can a Senior Product Designer expect at Plain?

Plain offers a remote-only work environment that fosters openness and flexibility. We value inclusivity and emotional intelligence, ensuring that every team member has a voice. This setting promotes collaboration and creativity, allowing you to thrive in chaos while working on innovative customer support solutions.

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Is the Senior Product Designer role at Plain focused on individual contribution or leadership?

The Senior Product Designer role at Plain is primarily focused on individual contribution. We seek a designer who is excited to dive into the details of product development, rather than taking on a management position. You will be the driving force behind the design vision, without the traditional hierarchy.

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Common Interview Questions for Senior Product Designer
Can you describe your design process for a new feature as a Senior Product Designer?

When answering this question, it's essential to outline a structured design process. Discuss how you start with understanding user needs, move on to brainstorming sessions, create prototypes, and conduct user testing. Highlight collaboration with cross-functional teams and how these steps lead to a successful feature launch.

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How do you handle feedback on your designs?

Share your approach to receiving and integrating feedback. Emphasize the importance of an open mindset, being receptive to constructive criticism, and how you iterate based on insights from users and colleagues, showcasing that this collaborative spirit leads to better products.

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What tools do you prefer to use as a Senior Product Designer, and why?

Mention tools like Figma for design, Slack for communication, and perhaps GitHub for version control when working with engineers. Explain why these tools enhance collaboration, efficiency, and the quality of your designs, and keep you aligned with your team.

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Can you give an example of a challenging design problem you solved?

Select a specific example that illustrates your problem-solving skills. Outline the challenge, process, and solution, and emphasize the impact it had on the user experience or the product, demonstrating your ability to navigate complexity effectively.

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How do you prioritize tasks when managing multiple design projects?

Explain your prioritization technique, such as using frameworks for assessing project impact and urgency. Mention how you collaborate with stakeholders for alignment and your strategy for communicating progress, ensuring that you stay on schedule while delivering high-quality work.

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What role does user research play in your design process?

Stress the significance of user research in understanding needs and behaviors. Describe your methods, whether through interviews, surveys, or usability tests, and how this insight informs your design decisions, ultimately leading to a successful product.

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How do you ensure your designs align with the overall product vision?

Discuss how you maintain alignment with the product vision by regularly communicating with product managers and stakeholders. Explain how you factor in user feedback, business goals, and insights from your team to steer your designs in the right direction.

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What techniques do you use to test your designs with users?

Outline various testing methods, such as A/B testing, usability testing, or customer interviews. Emphasize how you implement feedback into your designs and how iterative testing helps refine the user experience for better outcomes.

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Have you ever had to iterate on a design after launch? How did you handle it?

Talk about a specific experience where you had to address post-launch feedback. Describe the changes you made and how you communicated with your team and users about the process. Convey your adaptability and eagerness to enhance the product even after launch.

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What inspires you in your work as a Senior Product Designer?

Share your motivations, whether it's a passion for creating intuitive user experiences, keeping up with design trends, or learning from others in the industry. Focus on how your inspiration drives your work and contributes to the success of the team and product.

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Full-time, remote
DATE POSTED
January 12, 2025

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