Job details

Senior Product Designer

We are building the fastest, most powerful customer support platform for the next generation of B2B companies. Some of the world’s most forward-thinking companies, like Stytch, Sanity, and Fly.io, rely on Plain to consolidate all the channels where they speak with customers, collaborate with their teams, and speed up their workflow with our lightning-fast UI.

We’re looking for a Senior Product Designer to join our team and help us define the next phase of support tooling.

What you'll do

Design at Plain is about a lot more than pushing pixels in Figma, it’s about defining what support tooling should be. You’ll own problems end to end – from talking to customers, and coming up with new ideas all the way to tweaking animation easing curves in the front end.

You will:

Work on everything from early feature ideation, designing, and shipping a feature through to building and launching a landing page to announce it to the world.
Work closely with the entire team, as well as our customers – in sketches and prototypes, Figma mocks and PRs on Github. You’ll get into the weeds and measure your designs on what is shipped, not what’s in Figma.
Help set the roadmap and priorities with the rest of the team. You’ll be the wide-angle lens of the team, interpreting customer feedback and your own experiences and gut and translating this into a coherent product vision.
You will define the design system that powers Plain. From iconography to colors and design tokens and components, you will make sure that Plain’s UI is built as a cohesive system.
You will iterate and work on design in the open and create a culture where anyone feels comfortable pitching product and UI ideas.

This is a role for a senior or staff-level product designer.

You should have a proven track record working for product-led companies, ideally in B2B SaaS, be as excited about UI details as you are about customer conversations, and be driven by impact above all.

This is a great fit if you…

Feel comfortable taking ownership in ambiguity. You should be happy with a bit of chaos and adrenaline that comes from being in a fast-moving product team.
Want to be involved in every aspect of a new feature from planning and scoping right through to designing, building and sharing the story behind the work as it launches.
Love working on intricate, complex UI and sweating the details.
Are comfortable with HTML, CSS, and React. We don’t expect you to be an expert, but you should see code as a tool in your toolkit, feel comfortable opening PRs, and be able to work in close collaboration with engineers
Prefer working in the open and default to sharing early and often. You seek input from the team vs iterating on your own and presenting only your final design.
Enjoy remote work and the benefits and disadvantages that entails vs. an office-based team.
Want to work in an environment with a high EQ, and a high behavioral bar that values inclusivity. Moving fast is not mutually exclusive with having colleagues you love working with, spending time with, and learning from. Our team retention is strong and we intend to keep it that way.

This won't be the right role if you…

Are uncomfortable with ambiguity. We have some really exciting traction but are still at an early stage and are constantly learning and trying new things as our company grows.
Are looking to manage others. We're firmly looking for someone who, for now, wants to be an individual contributor.
Want a pure design role - you’ll be wearing many hats and get involved in all aspects of building a product and company.
Want a traditional product team set up, with a predictable roadmap, clearly scoped out tickets, a PM, and so forth
Expect all the perks of a big company. We’re a seed-stage startup and are competitive in what we offer at our stage, but it’s a different role and opportunity than working at an established tech company.

Note: We are an equal-opportunity employer and remote-only company. At this time, we can only support hiring within Europe for this role.

What You Should Know About Senior Product Designer, Plain

At Plain, we're shaping the future of customer support with our powerful platform, and we're on the lookout for a Senior Product Designer who shares our vision. This role isn't just about creating designs; it's about defining a whole new standard in support tooling. As a Senior Product Designer, you'll wear many hats, diving into everything from brainstorming new features with customers to fine-tuning the animations that make our user interface feel just right. You'll collaborate closely with your teammates and the users, turning sketches and prototypes into fully functioning features and even launching landing pages to get the word out. Your insights will help shape our roadmap, translating customer feedback into a cohesive product vision that makes a real impact. Here, design is holistic, and your touch will extend beyond just pixels; you'll craft an entire design system that brings consistency and joy to our users. If you're the type of person who thrives in dynamic environments, loves tackling complex UI challenges, and prefers to share your work early and often, you’ll fit right in! You don’t have to be a coding expert, but familiarity with HTML, CSS, and React will empower your collaboration with engineers. Our culture values inclusivity and emotional intelligence, and while we relish in fast-paced work, we also prioritize meaningful relationships. Join us at Plain to transform B2B support one design at a time.

Frequently Asked Questions (FAQs) for Senior Product Designer Role at Plain

What are the key responsibilities of a Senior Product Designer at Plain?

As a Senior Product Designer at Plain, your key responsibilities will include owning the design process from ideation through to launch, collaborating with team members and customers to gather feedback, creating a cohesive design system, and iterating openly on designs. You'll play a crucial role in shaping the future of our support platform.