Sr. Manager of IT / IT Operations Manager

As the Senior Manager of IT at Platform Science, you'll be responsible for overseeing a global IT team while ensuring optimal support for end-users across multiple time zones. Your duties will encompass managing core IT systems like Google Workspace and Okta, ensuring compliance with security protocols, and driving technology optimization to improve productivity.

Candidates for the Senior Manager of IT position at Platform Science should hold a Bachelor's degree in Information Technology, Computer Science, or a related field, with over 8 years of progressive IT experience. At least 3 years of leadership experience in a SaaS or technology company is essential, along with expertise in IT security principles and compliance standards.

In the Senior Manager of IT role at Platform Science, you will play a crucial role in maintaining compliance with SOC 2 and ISO 27001 requirements. This includes managing documentation, overseeing audits, and conducting remediation activities to uphold regulatory standards effectively.

Ideal candidates for the Senior Manager of IT role at Platform Science should possess hands-on experience with Google Workspace, Okta, Slack, and Palo Alto. Familiarity with various SaaS productivity tools and Mobile Device Management is also important for success in this position.

The expected salary range for the Senior Manager of IT position at Platform Science is between $144,930 and $203,811, depending on factors such as skills, experience, and geographical location. The role may also come with additional compensation packages including bonuses and equity.

When discussing your approach to team leadership, emphasize your experience in mentoring IT staff and how you foster collaboration and open communication. Share examples of how you supported team development and ensured high-quality support for end-users.

Describe your experience in aligning IT operations with security protocols. Provide examples of how you collaborated with the Cybersecurity team to address security incidents and maintain compliance with standards such as SOC 2 and ISO 27001.

Share a specific example where you evaluated and implemented new technologies or streamlined processes that enhanced productivity. Highlight the impact of these changes on team performance and operational efficiency.

Discuss your hands-on experience with major SaaS tools like Google Workspace and Okta. Give examples of how you've integrated these tools into IT operations to improve user experience and support capabilities.

Talk about your strategies for establishing escalation procedures and ensuring prompt resolution of IT incidents. Emphasize your communication practices that keep stakeholders informed during incident management.

Explain your approach to fostering interdepartmental collaboration. Provide examples of past initiatives that required alignment with teams such as Applications and Cybersecurity to achieve organizational goals.

Mention the methods you employ to stay updated on evolving IT trends, such as participating in webinars, attending industry conferences, and networking with peers. Discuss how your knowledge informs your decisions in managing IT operations.

Select a relevant challenge and articulate the situation, your actions, and the outcome. Highlight your leadership style and how you motivated your team to navigate challenges successfully.

Discuss your prioritization techniques, such as evaluating project urgency and impact, and delegating responsibilities when necessary. Share an example of a time your prioritization skills led to successful project delivery.

Emphasize the importance of meticulous documentation in supporting compliance and operational excellence. Share your approach to maintaining clear records and how they contribute to overall IT effectiveness.