Principal Software Architect-Data Platform and AI

PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.

At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.

Join us and be part of a team that is making a real impact.

To learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

As a Principal Architect, you will play a pivotal leadership role in shaping the long-term technical direction of our platform and data architecture. You will be accountable for translating complex, abstract, and evolving business needs into a clear, future-proof architectural vision that scales across multiple domains and teams. You will act as a trusted technical advisor to senior engineering and product leaders, while guiding and influencing engineering strategy across the organization.

You are expected to drive end-to-end architectural decisions for large-scale, distributed systems and big data platforms, enabling high-performance AI and analytics workloads. Your work will directly impact our ability to deliver secure, reliable, scalable, and maintainable technology foundations.

As a hands-on technical leader, you will guide senior engineers and architects to execute on the architecture roadmap, while actively contributing to critical design decisions. You will champion engineering excellence, knowledge sharing, and technical mentorship to raise the bar across the organization.

Key Responsibilities

•Define, communicate, and drive the strategic architectural vision across multiple product and platform teams to meet business objectives and scale for future needs.

•Lead architecture for large-scale, data-intensive platforms, including batch and real-time processing systems that power advanced analytics and AI applications.

•Partner with senior engineering and product leaders to ensure architectural alignment with organizational priorities and business goals.

•Translate high-level, ambiguous business problems into scalable and reusable platform solutions, balancing trade-offs between speed, scalability, cost, and technical debt.

•Identify and resolve architectural gaps, system fragility, and scalability challenges across product lines; proactively anticipate future bottlenecks and evolution paths.

•Oversee end-to-end feasibility assessments and architecture reviews; ensure timely delivery of technical designs and unblock execution teams with actionable guidance.

•Influence and govern architecture decisions through design reviews, architecture boards, and technical strategy discussions.

•Champion modern engineering practices including microservices, cloud-native patterns, event-driven systems, and platform thinking.

•Serve as a mentor and coach for senior architects and engineers; develop architectural talent across the team and establish a culture of engineering excellence.

•Track emerging trends in big data, distributed systems, cloud platforms, and AI infrastructure, and assess relevance and readiness for adoption.

•Own architecture documentation and ensure it's a living asset to guide engineering teams through delivery.

Qualifications and Skills

•12+ years of experience in software architecture and engineering, with at least 3 years at a senior/principal architect or technical leadership level.

•Proven success in leading architecture for complex, multi-tenant platforms, preferably in domains involving big data, analytics, and AI.

•Expertise in architecting cloud-native platforms (Azure preferred), including scalable compute, data pipelines, observability, and security.

•Deep knowledge of distributed data systems (e.g., Kafka, Spark, Delta Lake), streaming architecture, and real-time event processing.

•Experience with designing platform foundations to support AI/ML workloads, including model lifecycle management, vector databases, or MLOps.

•Ability to define and execute architecture strategy with measurable business impact; strong product thinking and ability to "connect the dots."

•Excellent communication, storytelling, and influence skills to drive alignment at all levels, including executive stakeholders.

•Experience leading cross-functional teams, mentoring senior engineers, and establishing architecture governance.

•Strong analytical and decision-making abilities; able to evaluate architectural trade-offs and drive consensus.

PointClickCare Benefits & Perks:

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

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