Mobile Application Operations Analyst

About PrePass 

PrePass® is North America's most trusted weigh station bypass and toll management platform. We’re transforming how the transportation industry operates—creating solutions that keep trucks moving safely, efficiently, and compliantly. This means making bold decisions and building systems that support not only fleets but the broader economy. It all starts with enabling commercial vehicles to keep rolling with seamless toll management, weigh station bypass, and safety solutions. It’s what we do best, and we do it to meet the demands of the road every day. 

That’s why people join us: our solutions are implemented in real-time, on highways and interstates across the nation, helping fleets go farther, faster. This work challenges and rewards, presenting complex problems that need ambitious answers. We hire bold thinkers with a heart for impact, a passion for progress, and the optimism to shape the future of transportation. 

About the Role 

The Mobile Application Operations Analyst plays a critical role in supporting the PrePass mobile application by ensuring backend site configuration, monitoring system health, and providing Tier 2 technical or customer support. This role bridges the gap between field operations, network operations, and development teams, ensuring seamless operational continuity. This is a hybrid role based out of our downtown Phoenix corporate headquarters.

What You’ll Do 

System Monitoring & Troubleshooting 

• Assist in testing, monitoring, and troubleshooting network and mobile systems, with a focus on backend site setup. 

• Monitor and respond to system-generated alerts and notifications. 

• Utilize tools such as Postman (REST API), Azure App Insights, Tanium, and DataDog for monitoring and diagnostics. 

• Distinguish software bugs from standard system issues and escalate to development as needed. 

• Query and analyze data events in Azure using SQL. 

Issue Resolution & Support 

• Perform advanced troubleshooting on issues escalated from Site Field Operations and Customer Care. 

• Manage work orders and ticket statuses related to NOC-reported issues. 

• Support new system introductions and rollout plans. 

Cross-Functional Collaboration 

• Collaborate with cross-functional teams including Engineering, Development, Project Management, and Field Operations. 

• Analyze business and technical requirements to support tool and process implementation. 

System Configuration & Tooling 

• Oversee site system commissioning workflows and activities. 

• Create and maintain site tooling using scripting languages. 

What You Bring 

• 2+ years of experience in software development, data analysis, or technical operations. 

• Strong proficiency in SQL and PowerShell scripting. 

• Experience with REST APIs and tools like Postman. 

• Familiarity with system monitoring tools (e.g., Tanium, DataDog). 

• Solid understanding of network monitoring protocols and system management. 

• Excellent analytical and problem-solving skills. 

• Strong verbal and written communication skills for both technical and non-technical audiences. 

• Experience with Azure and mobile application ecosystems is a plus. 

How We Will Take Care of You

• Robust benefit package that includes medical, dental, and vision that start on date of hire.
• Paid Time Off, to include vacation, sick, holidays, and floating holidays.
• 401(k) plan with employer match.
• Company-funded “lifestyle account” upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships).
• Tuition Reimbursement Program.
• Voluntary benefits, to include but not limited to Legal and Pet Discounts.
• Employee Assistance Program (available at no cost to you).
• Company-sponsored and funded “Culture Team” that focuses on the Physical, Mental, and Professional well-being of employees.
• Community Give-Back initiatives.
• Culture that focuses on employee development initiatives.