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Head of Admissions

About Primer

Fixing our K-12 education system is a civilizationally-important problem. We believe that all of our problems — including the ones that dominate the headlines — are downstream of education.

We have a simple thesis on how to solve it: empower 1,000's of educators to launch microschools in their communities.

We believe the historical tradeoff between price (tuition) and quality is a false dichotomy.

PrimerOS automates and eliminates much of the costs of traditional schools. Microschools have a structural advantage — asset-light real estate — which means much lower capex and opex. You put it together, and you get something that's never existed before: a world-class education that's accessible to normal American families and can rapidly scale.

About this Role

Team Leadership & Management

  • Define the optimal size and structure of the admissions team to beat enrollment goals.

  • Recruit, hire, and train Admissions Representatives, equipping them with a robust playbook that guides them through live calls, follow-ups, and ad hoc parent interactions.

  • Create a culture of accountability: metric-driven performance targets and a high-performance culture are paramount. There will be moments where you need to "will it into existence" — and we expect you to do that.

  • Conduct regular pipeline reviews and coach team members through calls with prospective Primer families.

  • Balance an internal culture of high performance and accountability while delivering a calm, high-trust admissions process externally for families.

  • Build a differentiated admissions function that embodies Primer’s mission, values, and brand.

Data-Driven Decision Making

  • Monitor and analyze funnel metrics to diagnose friction points and optimize the admissions process.

  • Use data to proactively identify trends —such as changes in lead quality or conversion rates— and implement fixes before they impact enrollment goals.

  • Package and share insights from family feedback and admissions data with the broader team to inform overall business strategy.

Family Experience

  • Oversee the end-to-end admissions journey to create a delightful and trust-building experience for families.

  • Manage all touchpoints, including campus tours, shadow days, tuition discussions, student acceptance, and the transition to the first day of school.

  • Collaborate with Fellowship, Education, Revenue Operations, and Marketing teams to align admissions processes with our business goals and family needs.

  • Be maniacal about updating admissions messaging, written copy, and family-facing processes to adapt to shifting priorities and strategy.

Key Qualities and Skills

  • Exceptional Sales Team Management: Proven experience managing high-performing teams with clear metrics, accountability and results.

  • Data-Oriented: Strong analytical skills to identify trends, diagnose issues and proactively drive improvements.

  • Intense Internally, Calm Externally: Capable of creating a high-energy, results-driven internal culture while delivering a supportive and reassuring experience to families.

  • Cross-Functional Leadership: Adept at collaborating with the broader team to ensure alignment and a cohesive family experience from lead submission through first day of school.

  • Creative Problem-Solving: Ability to innovate and adapt the admissions function to meet evolving needs and differentiate Primer in the market.

  • Customer Empathy: Deep understanding of the needs and motivations of prospective families.

Preferred Experience

  • Management of relationship-driven admissions, sales, or similar teams.

  • Strong operational background with a focus on metrics and fast iteration cycles.

  • Familiarity with the unique challenges of scaling a startup or growth-stage company.

If this sounds like you, fill out the application below with a bit about yourself and we'll take it from there! If you have any questions, don't hesitate to email us at jobs@primer.com.

Average salary estimate

$125000 / YEARLY (est.)
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$100000K
$150000K

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What You Should Know About Head of Admissions, Primer

Are you ready to step into a pivotal role as the Head of Admissions at Primer in the vibrant city of San Francisco? We're on a mission to revolutionize K-12 education, and we need your leadership to accelerate enrollment goals and cultivate a world-class admissions experience for families. In this role, you’ll lead and shape a highly effective admissions team, ensuring they are well-equipped with the tools and strategies to engage with prospective Primer families. You'll harness data to spot trends and diagnose issues in our admissions process, crafting a seamless journey for families to navigate. Your knack for teamwork will shine as you collaborate with various departments, aligning admissions with our overarching goals and values. What’s more, your unique blend of high-energy motivation and calm reassurance will be essential in creating a supportive, trust-building experience for families. This is an opportunity to play a critical part in empowering educators and families alike, providing accessible education options to communities that need them most. So, if you’re passionate about making an impactful change while guiding our admissions team to success, we want to hear from you!

Frequently Asked Questions (FAQs) for Head of Admissions Role at Primer
What are the key responsibilities of the Head of Admissions at Primer?

As the Head of Admissions at Primer, your primary responsibilities include defining and structuring the admissions team, leading recruitment and training, and monitoring performance to meet enrollment goals. You'll also analyze admissions data to optimize processes and oversee the entire admissions journey to foster a positive experience for families.

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What qualifications are required for the Head of Admissions position at Primer?

Candidates for the Head of Admissions role at Primer should demonstrate exceptional experience in sales team management, a strong data-oriented approach, and the ability to maintain a high-performance culture. Preferred experience includes managing relationship-driven admissions or sales teams, operational expertise, and familiarity with startup environments.

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How does the Head of Admissions contribute to the family experience at Primer?

In this role, the Head of Admissions is responsible for creating a delightful admissions journey for families, managing all critical touchpoints from campus tours to tuition discussions and student acceptance. Your focus will be on ensuring a supportive and transparent process to build trust with families.

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What qualities are important for a successful Head of Admissions at Primer?

Success in the Head of Admissions role at Primer requires exceptional team management and leadership skills, strong analytical abilities, and a customer-centric approach. Additionally, innovative problem-solving skills and the capacity to deliver a calm, reassuring family experience are crucial.

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Can you describe the admissions strategy that the Head of Admissions at Primer should implement?

The Head of Admissions at Primer should implement a strategy that emphasizes data-driven decision-making, a culture of accountability, and continuous optimization of the admissions process. This involves packaging insights from family feedback and metrics to inform broader business strategies while ensuring alignment with Primer's mission and values.

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Common Interview Questions for Head of Admissions
How would you define success for the admissions team at Primer?

Success for the admissions team at Primer can be defined by meeting or exceeding enrollment goals while maintaining a high standard of family engagement and experience. It’s about fostering a culture of accountability that drives results through teamwork and dedication.

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Can you discuss a time when you turned around a struggling admissions process?

When discussing a turnaround situation, focus on your analytical approach to identifying friction points, the strategies you implemented to optimize the process, and the eventual outcomes. Make sure to relate the experience back to your work at Primer.

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How do you ensure accountability within your admissions team?

To ensure accountability, I would set clear performance metrics and targets, regularly review team outcomes, and engage in one-on-one coaching sessions to provide guidance and feedback. Creating an environment where each member feels responsible for their goals is crucial.

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What strategies would you use to improve family satisfaction during the admissions journey?

Improving family satisfaction involves regularly gathering feedback to identify pain points and actively addressing concerns. Implementing a proactive communication strategy and ensuring all touchpoints are optimized for clarity and support will build a positive experience.

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How would you approach data analysis in your role as Head of Admissions?

I would approach data analysis by establishing key performance indicators, regularly monitoring these metrics, and using them to diagnose potential issues in the admissions funnel. This data-driven approach will inform necessary adjustments to improve processes and conversion rates.

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What methods would you use to align the admissions strategy with wider business goals?

Aligning the admissions strategy with broader business goals involves regular collaboration with cross-functional teams. I will ensure that all admissions messaging and processes resonate with our overall mission and adapt based on feedback from various departments.

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How do you balance high performance and a calm family experience during admissions?

Balancing high performance with a calm family experience requires a dual approach: internally promoting a fast-paced, results-driven environment while ensuring that communication with families is supportive and reassuring. It’s essential to foster both cultures simultaneously.

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What role does creative problem-solving play in your leadership style?

Creative problem-solving is vital in my leadership style. I believe it’s important to think outside the box and adapt to evolving challenges in the admissions process, allowing my team to differentiate Primer in the competitive education landscape.

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How do you prioritize tasks in a fast-paced admissions environment?

In a fast-paced admissions environment, it's crucial to prioritize tasks based on urgency and impact. I would utilize data insights to determine which areas need immediate attention and delegate effectively to ensure all team members can excel.

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What inspired you to apply for the Head of Admissions position at Primer?

When answering this question, share your passion for education and the mission of Primer. Describe how the innovative microschool model and community-focused approach resonate with your values, motivating you to contribute to such a transformative initiative.

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Full-time, on-site
DATE POSTED
January 11, 2025

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