Cyber-as-a-Service (CaaS) Access and Compliance Coordinator, Acceleration Centre

Meaningful work you’ll be part of 

As a Cyber-as-a-Service (CaaS) Access and Compliance Coordinator, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational efficiency. Responsibilities include but are not limited to: 

• Onboarding and Offboarding: Maintain and manage onboarding and offboarding processes for both CaaS and 1CP&FC. Ensure access is granted and revoked promptly for both internal and client applications.    

• Internal Team Movement: Track and monitor internal team movement access based on requests from HR and Managers.  Ensure all access changes are documented and compliant with company policies.    

• Audit Management: Maintain records of quarterly internal audits. Ensure all audit documentation is up to date and readily available for review.    

• Standard Operating Procedures (SOP): Connect with Points of Contact (POC) to create SOPs for new clients or maintain periodic reviews with the clients on the SOPs.  Ensure SOPs are always up to date and align with client requirements.    

• Access Review and Verification: Perform regular access reviews to ensure proper access levels and compliance. Cross-verify onboarding and offboarding of users to ensure accuracy and compliance.    

• User Support and Troubleshooting: Connect with new users post-onboarding to address any access issues. Troubleshoot backend issues and ensure timely resolution.    

• Master Tracker Management: Review and update each master tracker on a regular basis. Ensure all data is current and accurately reflects the status of all activities.    

• Client Communication: Maintain regular and rigorous communication with clients.  Track and facilitate access requests to ensure prompt fulfillment.    

• Process Improvements: Should have excellent documentation skills and experience on process improvements. 

Experiences and skills you’ll use to solve 

• Proven experience in IT access management, onboarding/offboarding processes, and compliance 

• Strong understanding of internal audit processes and documentation 

• Familiarity with Cyber security and cloud-based applications is a plus 

• Proficiency in troubleshooting and resolving technical issues 

• Detail-oriented with strong organizational and record-keeping skills 

• Ability to work independently and collaboratively with cross-functional teams 

• Familiarity with cybersecurity and cloud-based applications is a plus 

• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint). Experience in Data Analytics, ServiceNow, and Automation are a plus 

• Ability to handle multiple tasks and prioritize effectively 

• PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer. 

• As a requirement, a Security Clearance is mandatory for all staff who will be engaged on these assignments. Prior to applying, please review the Government of Canada website to ensure you meet the eligibility requirements to obtain this clearance. This will become a condition of your employment with PwC should you receive an offer from us. 

Why you’ll love PwC 

We're inspiring and empowering our people to change the world. Powered by the latest technology, you'll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact and support your wellbeing through a competitive compensation package, inclusive benefits, and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc 

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty, and unceded territories of the First Nations, Métis, and Inuit Peoples. We recognize the systemic racism, colonialism, and oppression that Indigenous Peoples have experienced and continue to endure, and we commit to allyship and solidarity.