IN - Manager -Endpoint Manager– IN-IT Services Co – IFS – PAN India
Line of Service
Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
OperationsManagement Level
ManagerJob Description & Summary
At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime.Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems.
Job Description & Summary:
PwC Technology is the ‘global’ IT organization in PwC, providing a range of shared services and technology standards to over 350,000 people across 150 PwC member firms.
This role is within the Endpoint Engineering team that delivers the Endpoint Experience service to PwC member firms. The Endpoint Experience Service delivers a consistent user experience to all mobile, MAC, Windows and VDIs to PwC staff.
This role will have a specific focus on designing and building solutions and ensuring high quality changes are delivered using internally defined processes.
The successful candidate must be a technical expert in creating code/developing applications for Windows 11 and/or MAC OS environments and have a developing knowledge of integrating AI into their work.
Responsibilities:
Key responsibilities for this Application Development role include: -
- Work as an Application Engineer by developing applications and solutions that will improve user experience or address threats across more than 350,000 Windows and MAC endpoints. This involves gathering requirements, development of the code and following the release management process.
- Resolving escalated support tickets from the Level 2/3 support teams
- Documenting operational processes and creation of KB articles
- Collaborate with vendors, internal teams(design/security/network) to develop and troubleshoot solutions
- Keep informed about the latest developments and best practices in Microsoft and Apple technologies.
- Identify opportunities for improvement and automation.
- Communicate technical information clearly and effectively to both technical and non-technical audiences.
- Developing withing complex Windows environments, ensuring optimal performance, high availability, and security .
- Communicate technical information clearly and effectively to both technical and non-technical audiences.
- Developing withing complex Windows environments, ensuring optimal performance, high availability, and security
Mandatory skill sets:
Application development,Windows, endpoint, powershell, automation
Preferred skill sets:
Packaging, programming, Microsoft intune, bash
Years of experience required:
7+ yrs
Education qualification:
Bachelors
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required: Bachelor DegreeDegrees/Field of Study preferred:Certifications (if blank, certifications not specified)
Required Skills
Application DevelopmentOptional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Analytical Thinking, Cloud Administration, Cloud-Based Service Management, Cloud Compliance, Cloud Engineering, Cloud Infrastructure, Cloud Infrastructure Architecture Design, Cloud Infrastructure Optimization, Cloud Migration, Cloud Operations (CloudOps), Cloud Performance Optimization, Cloud Service Delivery, Cloud Strategy, Coaching and Feedback, Communication, Creativity, CrowdStrike, Dynatrace APM, Embracing Change, Emotional Regulation, Empathy {+ 22 more}Desired Languages (If blank, desired languages not specified)
Travel Requirements
Available for Work Visa Sponsorship?
Government Clearance Required?
Job Posting End Date
Average salary estimate
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