DLO Phlebotomy Service Rep I

As a DLO Phlebotomy Service Rep I at Diagnostic Laboratory of Oklahoma, your primary responsibilities include the collection of blood and urine specimens using various techniques, efficiently processing these specimens, and accurately accessioning patient information into our Care 360 system. You will also need to obtain billing and ICD-10 information from patients and communicate effectively with both clients and colleagues to ensure smooth operations.

To qualify for the DLO Phlebotomy Service Rep I position at Diagnostic Laboratory of Oklahoma, you should have a solid understanding of venipuncture techniques and experience in blood collection from patients of all ages, including pediatrics and geriatrics. Proficiency in using a computer and handling large volumes of patients efficiently is essential, coupled with a positive attitude and good communication skills.

In the DLO Phlebotomy Service Rep I position at Diagnostic Laboratory of Oklahoma, you may need to adjust your schedule to meet client needs, which could involve coming in early or staying late. Additionally, there may be occasional travel requirements and the need to lift light to moderately heavy objects, emphasizing the importance of physical stamina and flexibility in this role.

The typical work schedule for the DLO Phlebotomy Service Rep I position at Diagnostic Laboratory of Oklahoma is Monday to Friday, from 7:30 am to 4:30 pm. This schedule allows for a balanced work-life dynamic while providing consistent patient care throughout the week.

Teamwork is crucial in the DLO Phlebotomy Service Rep I role at Diagnostic Laboratory of Oklahoma. You'll be working closely with fellow phlebotomy representatives and other departments to enhance patient experiences and streamline processes. Maintaining a positive and supportive attitude fosters collaboration, ultimately leading to a more efficient lab environment.

In answering this question, you should provide specific examples of the venipuncture methods you are familiar with, such as the use of vacutainer needles and butterfly devices. Highlight your proficiency in collecting samples from various age groups and mention any training or certification you may have.

When responding, emphasize your communication skills and your ability to remain calm under pressure. Discuss techniques you use to reassure patients, such as explaining procedures clearly and empathetically, and how you maintain a professional demeanor to ease their concerns.

To answer this effectively, describe your attention to detail and your methodical approach to data entry. Explain the importance of double-checking patient information and how you stay organized, particularly when dealing with high volumes of data.

Share a specific experience that illustrates your teamwork skills. Discuss how you collaborated with others, contributed to a common goal, and managed challenges together, highlighting the positive outcome that resulted from effective teamwork.

In your response, outline your time management strategies. Discuss how you assess patient needs quickly, prioritize based on urgency, and maintain efficiency without compromising the quality of care.

Reflect on key skills gained in previous roles, such as enhanced patient interaction techniques, improved organizational skills, and any specific challenges you overcame that make you a better phlebotomist today.

Talk about your approach to mentoring, emphasizing patience and clarity in your explanations. Mention any methods you use to ensure new staff understand processes, such as hands-on training and gradual integration.

Be sure to address your understanding of safety measures in the lab environment. Describe specific protocols you’ve adhered to, like proper waste disposal, handling samples, and maintaining a clean workspace to ensure safety for both staff and patients.

Provide a specific instance where you identified an inefficiency in a procedure and propose a solution. Discuss how this change positively impacted patient care or workflow, showing your initiative and problem-solving skills.

Share your passion for healthcare and helping others. Discuss personal anecdotes that inspire you to give your best every day, emphasizing how this motivation directly benefits your work as a phlebotomy service representative.