Overview

The Senior Director, Digital Product Integration Lead will set the overall vision, outline a pragmatic approach, and lead a matrixed team to integrate Quest with external best of breed applications to create differentiated, seamless user experiences which drive business value associated with all order to cash client, payer, and patient related domains.  In addition, this role will be responsible for identifying and unlocking new opportunities that create value beyond initial forecasts.  To help ensure success, the role will be responsible for deploying proper change management efforts and tactics to drive adoption of digital solutions within the business and with external stakeholders. 

This role is an individual contributor and will need to work with cross functional teams in a highly collaborative manner, providing leadership expertise without formal people management. The Senior Director will also help to establish the organizational model for the product team who will own the post-integration application partnerships and KPIs.

Building key forums to refine problem statements, determine solutions, drive decision making, and measure success will be critical in the following areas:

• Product management
• Architect & Development
• Implementation
• Operations
• Commercial & Sales
• Marketing
• Finance
• Legal/Risk/Compliance
• HR

 This position must be located (hybrid) at one of the following sites: Secaucus, NJ; Marlborough, MA; Dallas, TX; Wood Dale, IL.

Responsibilities

• Create a comprehensive vision, goals, guiding principles and organizational alignment for the digital team to execute on. 
• Work with the Design Team to create User Experiences, Wireframes and Content that bring the Journeys and product strategies to life and drive differentiation.
• Establish transition and integration sequencing and plan with product owners.
• Ensure the Digital Products roadmaps are consistent with our investment plans. 
• Monitor market environment (consumer, technology, competition, and government/regulatory agencies) to understand the impact on change as it relates to Quest's digital product/features. 
• Ensure comprehensive competitive information on market penetration, product capabilities and initiatives are maintained. 
• Work with product leads and legal to ensure IP protection for Quest assets as appropriate.
• Become fully trained and certified on the relevant partner products and be the go-to SME from a functional usage standpoint.   
• Partner closely with project management to ensure all pieces are in place to enable immediate and successful adoption by users (right scope). Includes communications/marketing, training, control plan definition & monitoring, along with any post-launch issue resolution. 
• Build in-organization excitement for solutions (the value of the whole, while also making sure the pieces are highly visible) in partnership with marketing and communications.
• Help refine the go-forward organizational construct that will own the products post-implementation.
• Ensure the base business case value for our business partners, patients and clients is achieved as planned. 
• Seek input and obtain buy-in on business plans with internal partners to ensure support for digital product opportunities.
• Promote an environment that encourages collaboration, initiative, continuous improvement, learning and the generation of innovative ideas and solutions.

Qualifications

• A Bachelor’s degree is required. A Master’s degree is preferred.
• A minimum of 15 years of relevant work experience in Product management, with most recent experience in Digital Product Management.
• Demonstrated experience creating and delivering multi-year visions, strategies, and product plans.
• Experience implementing and integrating Epic applications.
• Experience managing executive relationships and aligning C-suite leaders to strategy/vision.
• Digital product management portfolio, digital Journey management, Agile Execution and user experience. 
• Experience employing change management best practices to maximize solution adoption.
• Proven ability to create lasting relationships with internal and external stakeholders. 
• Ability to understand a dynamic competitive landscape, synthesize customer feedback, and build and adapt a market-differentiating strategy. 
• Decisive and action-oriented, yet collaborative.
• Ability to thrive in a fast-paced culture and continuously improving to find creative solutions. 
• Impeccable integrity and high ethical standards.
• Demonstrated ability to lead complex businesses or product lines to growth through innovation and creativity.
• Expertise with products, databases, or platforms that ingest, index, organize, and enrich product/price (or similar) data. 
• In-depth knowledge of business operations, objectives and strategies.

Desired Skill Sets & Attributes

• In-depth knowledge of agile planning methodologies and tools. 
• Advanced knowledge of leadership concepts, practices, and techniques. 
• Exceptional verbal and written communication and interpersonal skills 
• Negotiation skills 
• Facilitation skills 
• Presentation skills 
• Consensus building skills 
• Digital Product Management 
• Design operations 
• Agile and Lean certification such as
• AgilePM Foundation - APMG
• SAFe Product Owner/Product Manager (SAFe POPM)
• Certified ScrumMaster (CSM)
• Professional Scrum Master I (PSM I)
• Lean Six Sigma
• ICAgile Certified Professional (ICP)

EEO

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.