Senior Manager IT, Client Integration

Overview

Lead a variety of high-profile projects and teams to support Quest’s Mergers and Acquisitions (M&A) growth opportunities with a focus on IT Client Connectivity solutions (EMR interfaces, LIS lab-to-lab interfaces, software implementation, etc.). Apply Quest Management System (QMS) principles and tools to drive projects to completion.

Pay Range: $100 - $130 / year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities

• Collaborate with Business Development, IT PMO, other internal departments and external entities to drive integrations for M&A.
• Persistently capture critical details needed to support the pre-integration planning phase through effective engagement with the seller and internal parties while being sensitive to the confidentiality of M&A deals.
• Drive alignment with IT Connectivity Ops leaders to define appropriate solution design, resource model, timeline, and cost projections.
• Lead projects and working teams to effectively initiate, plan, execute, monitor, and close projects. Leads projects through issues, roadblocks, and Acts as a change agent to drive teams toward success. Ensures all appropriate tools/documents are completed and updated (e.g., charter, gantt chart, status updates).
• Document critical workflows (e.g., carve out orders, STAT orders, etc.), requirements, and decisions points, and build into a comprehensive integration plan.
• sponsors and Establish regular points of communication. Manages sponsor and stakeholder’s expectations. Presents to leadership as needed.
• Delivers the expected Performs root cause analysis on project shortfalls and takes corrective action as necessary.
• Applies project management tools and techniques, as well as other QMS principles and tools, toward a variety of projects
• Coach other employees on the use of various tools, concepts and practices foundational to QMS in order for Quest Diagnostics employees to build self-sufficiency, sustainability and scalability
• Contribute to the development of repeatable integration playbooks, tools, and best practices to streamline future integrations.
• Other duties as assigned

Qualifications

Education:

• Bachelor's degree preferred
• Prior experience in healthcare integrations
• Exposure to clinical laboratory, provider networks, or digital health platforms.
• PMP or similar project management certification or skills desired.
• QMS “Core Practitioner Training” desired (internally provided as exception)
• QMS Project Management Certification desired (internally provided as exception)

Qualifications & Job Requirements:

• Demonstrated experience leading projects from initiation to completion (4 to 6 years experience)
• Proven track record leading complex, cross-functional projects involving external stakeholders or clients.
• Demonstrated experience facilitating discussions or workshops
• Demonstrated ability to develop strong relationships with others
• Demonstrated experience leading changes
• Demonstrated ability to influence business leaders
• Demonstrated data analysis skills
• Some experience in continuous improvement
• Some experience with process management
• Effective written and verbal communication skills across multiple formats: formal presentations, meetings, conference calls, e-mails, and memos
• Ability to handle multiple projects simultaneously
• Skilled in Microsoft Word, Excel, Powerpoint, and Project
• Demonstrate expertise in interpreting and implementing HL7 standards to support the data integration.
• Demonstrate the ability to solve complex integration issues with development solutions if necessary.

Skills and Behaviors Critical for Success:

• Problem solving skills
• Verbal communication skills
• Written communication skills
• Interpersonal skills
• Decision making skills
• Planning and organization skills
• Negotiation skills
• Results-oriented
• Creative
• Persistent
• Composed
• Able to learn new concepts rapidly
• Able to work independently with little supervision

Other:

• 0-30% travel expected (expectations shown are targeted ranges; actual travel required will vary by project and can exceed or go below targeted amounts)
• Some evening work hours may be required, depending on project needs

EEO

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.