Professional Services Delivery Engineer II - IN (AWS Devops)

As a Professional Services Delivery Engineer II - IN at Rackspace, your key responsibilities include automating AWS deployments, architecting environment best practices, creating tools to optimize daily operations, educating customers on cloud solutions, mentoring other team members, and ensuring the integrity and accessibility of cloud environments. Your expertise will directly impact our customers, making this a crucial role within the organization.

To qualify for the Professional Services Delivery Engineer II - IN position at Rackspace, you'll need a Bachelor's degree in Computer Science or a related field, along with certifications such as Associate level Certificates in AWS. Additionally, having at least 5 years of total IT experience, with a minimum of 4 years in AWS Cloud and DevOps tools, is essential to thrive in this role.

Candidates for the Professional Services Delivery Engineer II - IN position at Rackspace should possess strong technical skills across various areas. This includes expertise in AWS products such as EC2, S3, and Lambda; proficiency in languages like Python and shell scripting; experience with CI/CD tools like GitLab and Jenkins; and knowledge of Infrastructure as Code tools like Terraform and CloudFormation. Familiarity with configuration management systems like Ansible, Chef, or Puppet is also beneficial.

In the Professional Services Delivery Engineer II - IN role at Rackspace, you support customers by implementing and managing cloud environments according to best practices, creating automation processes, and ensuring the deployment of reliable solutions. You will also educate customers on AWS services, offering insights that can enhance their usage and efficiency within their cloud environments.

Success as a Professional Services Delivery Engineer II - IN at Rackspace often hinges on several personal attributes. Candidates who demonstrate a passion for technology, attention to detail, excellent problem-solving skills, and the ability to effectively communicate technical issues to both technical and non-technical audiences will thrive. Being able to prioritize tasks and work efficiently under pressure is also crucial.

When answering this question, be specific about the AWS tools you have used, such as EC2, S3, or Lambda. Discuss projects you have completed using these services and any challenges you faced and how you overcame them. It's beneficial to showcase your understanding of AWS architecture and best practices.

In your response, highlight any projects where you utilized Terraform. Explain how you used it to automate the provisioning of infrastructure, share code snippets if possible, and discuss the benefits you observed, such as improved consistency and reduced deployment time.

This question seeks to understand your approach to cloud security. Discuss measures you've implemented, such as identity and access management, data encryption, and regular security audits, illustrating your commitment to maintaining secure environments.

Describe your time management strategies, including using task management tools or methodologies like Agile or Kanban. Emphasize your ability to adapt to changing priorities and how you ensure essential tasks are completed efficiently and effectively.

Provide an example that highlights your mentorship style, the specific guidance you offered, and the positive outcome for your colleague or team. This showcases your leadership abilities and commitment to team growth, key aspects in the role.

Detail your hands-on experience setting up CI/CD pipelines with tools such as GitLab, Jenkins, or others. Explain the benefits you’ve realized for your team in terms of deployment speed, quality assurance, and how you’ve handled any obstacles encountered during implementation.

Discuss your strategies for continuous learning, like attending webinars, participating in online courses, or following industry leaders on social media. This response illustrates your commitment to professional growth, which is valuable to Rackspace.

Explain your systematic approach to troubleshooting, including tools you utilize for monitoring and logging. Share an example where you successfully identified and resolved an issue, showcasing your analytical skills.

Showcase your communication skills by explaining how you simplify complex concepts using analogies or relatable terms. Providing an example of a past experience where this was necessary can strengthen your response.

Share your passion for technology and how the fast-paced, collaborative nature of DevOps inspires you. Highlight your commitment to improving processes and efficiencies within a team, which aligns with Rackspace's goals.