Director, Technology Operations

As the Director of Technology Operations at RAPP Chicago, you'll oversee the maintenance of our MarTech platform, applications, and systems. Your role includes managing relationships internally and externally with clients and partners, troubleshooting and resolving issues, establishing vendor management SOPs, and mentoring production support staff. You'll also plan and manage multiple system upgrades while providing performance metrics to leadership.

Candidates for the Director of Technology Operations role at RAPP should possess a bachelor's degree in Computer Science or a related field. Proven leadership experience in IT operations or production support, along with effective communication and analytical skills, are essential. Knowledge of vendor management, incident management processes, and proficiency in tools like AWS CloudWatch will also give you an edge.

RAPP's hybrid work model offers flexibility, allowing the Director of Technology Operations to work from home two days a week, encouraging both in-person collaboration and work-life balance. This approach is designed to foster a culture of innovation while supporting personal well-being.

At RAPP, we champion individuality and support a diverse and inclusive workplace. The culture encourages entrepreneurial thinking and innovative solutions, ensuring that every employee feels valued. As the Director of Technology Operations, you'll be a crucial part of creating an environment that promotes personal well-being and professional growth.

The estimated salary range for the Director of Technology Operations position at RAPP Chicago is between $150,000 and $180,000. Factors such as skills, experience, and training will play a role in determining your exact compensation within that range.

In answering this question, focus on specific instances where you've successfully managed IT operations under pressure. Highlight your problem-solving skills, ability to make quick decisions, and team management experiences that contributed to successful outcomes.

Discuss specific ITIL processes you’ve applied, such as incident, problem, and change management. Provide examples of how these practices improved efficiency and performance in your past positions.

Share your approaches to leadership and team building. Highlight initiatives you've taken to promote collaboration, support individual growth, and how you address any conflicts or challenges within the team.

Explain your process for establishing and maintaining vendor relationships. Mention your experience with SLAs, performance monitoring, and how you handle issues that arise with service providers.

Detail your hands-on experience with MarTech platforms and tools such as Pega, your familiarity with CRM systems, and how you've leveraged technology to improve marketing efforts in your previous roles.

Provide a specific example of a complex issue you encountered, emphasizing how you assessed the situation, took decisive actions, and communicated with stakeholders throughout the process.

Discuss methodologies you’ve adopted for process improvement, such as regular reviews, performance metrics, and feedback mechanisms. Highlight your commitment to fostering a culture of innovation within your team.

Talk about the key performance indicators you monitor, such as system uptime, incident resolution times, and user satisfaction. Emphasize the importance of continuous monitoring and adjustments based on data insights.

Explain your approach to aligning operational management with strategic goals, including collaboration with leadership and careful prioritization of resources to ensure business objectives are met.

Express your enthusiasm for RAPP’s values, innovative culture, and commitment to client success. Highlight how your experience aligns with the company’s mission and how you envision contributing to its growth.