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FT Retail Support Associate & Back-Up Driver

Company Description

The targeted hiring range for this full-time position is $15.90 to $20.67 plus commission depending on qualifications; however, the expanded salary range provides opportunities for advancement. Our salary ranges are determined by role, level, and job location. Within the range, individual pay is determined by factors including job-related skills, competencies, experience, and relevant education, training or a combination of these things plus market demand. Your recruiter can share more about the specific salary range and benefits for your location during the hiring process. 

You can find retail jobs just about anywhere. So, why work at Red Wing Shoes? From our purpose-built footwear to our stylishly designed stores, you’ll see the difference. From our life-friendly retail schedules to career advancement, you’ll feel the difference. And, when you create remarkable, in-store experiences for customers who build, shape, and protect the world around them -- you’ll make a difference. We’re not just retail. We are Red Wing.

Job Description

GENERAL PURPOSE OF JOB:

Promote and support our high-quality Red Wing brand image through professional selling, building loyalty and long-lasting relationships with our customers. This is achieved by promoting the Red Wing Shoe Company’s Ultimate Fit Experience (UFX), selling our premium products, and providing conscientious customer service.

ESSENTIAL DUTIES and RESPONSIBILITIES:

  • Guide each customer through RWSC’s Ultimate Fit Experience
  • Provide appropriate accessory recommendation, educate customers on the benefits of each
  • Generate Industrial Sales Leads
  • Achieve and exceed daily productivity and sales goals
  • Maintain the integrity of the sales floor presentation, store signage, and housekeeping standards
  • Maintain proficiency with product knowledge, technical, and operating standards through continuous learning
  • Maintain safe and healthy work environment by following organization standards and legal regulations
  • Restoring footwear exchanges from the truck visits and store for resale
  • Assist the Mobile Sales Representative (MSR) on truck runs, fittings, and onsite service
  • Prepare, load, and unload stock to be placed on mobile unit and in warehouse for the day’s business

OTHER DUTIES AND RESPONSIBILITIES (following duties are required on all positions):

  • Obtain necessary information by maintaining knowledge of RWSC’s electronic communication software
  • Maintain quality service by establishing, following, and enforcing organization quality system standards
  • Uphold Red Wing Shoe Company’s core values
  • Willingness to perform additional duties as required
  • Conduct self-accordance to RWSC policies
  • Build collaborative relationships between you and key people with whom you’ll work or interact with

Qualifications

EDUCATION, EXPERIENCE AND REQUIRED COMPETENCIES:

  • High School Diploma/GED or equivalent work experience
  • 1-2 years relevant experience
  • Results oriented
  • Effective Written/Verbal Communication
  • Computer Utilization
  • Valid Driver’s License required
  • Ability to pass and stay compliant with DOT requirements, which includes a DOT physical and drug screen, and you must be 21 years old. 

ADDITIONAL DESIRABLE QUALIFICATION AND COMPETENCIES:

  • Thorough knowledge of Red Wing Shoe Company’s mission, values, and organization structure
  • Profit and loss knowledge
  • Naturally curious, has passion for new ideas, and looks to drive growth
  • Problem solving
  • Retail Footwear

PHYSICAL DEMANDS:

  • Lifting 50 pounds, bending/squatting to lace shoes, overhead lifting, twisting, climbing a ladder, standing for long periods of time
  • Housekeeping duties including but not limited to: vacuuming, mopping & waxing floors, washing windows, use of disinfectant chemicals, discarding of all trash, maintaining recycling, installing, and maintaining furniture, fixtures, and displays.

WORK ENVIRONMENT:

  • Retail/Warehouse and Mobile Shoe Truck

Additional Information

Red Wing Shoes is an Equal Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Individuals with disabilities needing assistance in completing an application may contact [email protected] or call 651-388-8211-.

Please view Equal Employment Opportunity Posters provided by OFCCP at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

All offers of employment are contingent on satisfactory results of a background check.

Red Wing Shoe Company, Inc. is a drug-free workplace.

Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Average salary estimate

$18285 / YEARLY (est.)
min
max
$15900K
$20670K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About FT Retail Support Associate & Back-Up Driver, Red Wing Shoe Company

If you're an enthusiastic people person with a passion for retail, the FT Retail Support Associate & Back-Up Driver position at Red Wing Shoes in Glen Burnie, MD could be just the fit for you! At Red Wing, we believe in creating remarkable customer experiences that resonate and foster loyalty. In this role, you'll showcase the Red Wing brand through professional selling and engaging directly with our customers. Your primary goal will be to guide customers through our Ultimate Fit Experience, offering personalized accessory recommendations while generating industrial sales leads. You'll also assist with maintaining our store's presentation and ensure a clean, inviting environment for shoppers. Don’t worry if you’re new to the shoe industry; we value your curiosity and willingness to learn. Plus, you’ll gain valuable insights about our footwear and products! Safety and compliance are paramount, and you’ll play a part in upholding these standards within our store and mobile sales environments. With opportunities for career advancement and a collaborative team atmosphere, being a part of the Red Wing family is more than just a job; it’s a chance to make a difference in the community. Join us as we shape, build, and protect the world around us with remarkable footwear solutions. We can't wait for you to apply and bring your unique talent to our Glen Burnie team!

Frequently Asked Questions (FAQs) for FT Retail Support Associate & Back-Up Driver Role at Red Wing Shoe Company
What are the responsibilities of a FT Retail Support Associate & Back-Up Driver at Red Wing Shoes?

As a FT Retail Support Associate & Back-Up Driver at Red Wing Shoes, your responsibilities will include guiding customers through our Ultimate Fit Experience, maintaining a welcoming store environment, achieving sales goals, and assisting with truck runs and onsite service. You'll also provide recommendations for accessories and generate industrial sales leads, all while building strong relationships with our customers.

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What qualifications do I need to apply for the FT Retail Support Associate & Back-Up Driver position at Red Wing Shoes?

To apply for the FT Retail Support Associate & Back-Up Driver role at Red Wing Shoes, you need a High School Diploma or GED, along with 1-2 years of relevant experience. Effective communication skills, a valid driver’s license, and the ability to comply with DOT requirements are also essential for this position.

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What is the salary range for the FT Retail Support Associate & Back-Up Driver job at Red Wing Shoes?

The targeted hiring range for the FT Retail Support Associate & Back-Up Driver position at Red Wing Shoes is between $15.90 and $20.67 per hour, plus commission. Your exact pay will depend on your experience, skills, and qualifications, and there are also opportunities for advancement within the company.

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What kind of work environment can I expect as a FT Retail Support Associate & Back-Up Driver at Red Wing Shoes?

As a FT Retail Support Associate & Back-Up Driver at Red Wing Shoes, you can expect a dynamic work environment that includes retail, warehouse, and mobile shoe truck settings. You'll interact with customers and colleagues while committing to maintaining a safe and organized workspace.

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What opportunities for career advancement does Red Wing Shoes offer for FT Retail Support Associates?

Red Wing Shoes values growth from within and offers various opportunities for advancement for FT Retail Support Associates. By excelling in your role and continuously learning and developing your skills, you could advance to supervisory roles or other areas within the company, allowing you to expand your career in the retail and footwear industry.

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How can I stand out as a candidate for the FT Retail Support Associate & Back-Up Driver role at Red Wing Shoes?

To stand out as a candidate for the FT Retail Support Associate & Back-Up Driver position at Red Wing Shoes, showcase your customer service skills, enthusiasm for the brand, and willingness to learn. Highlight any relevant experience you have and your ability to work as part of a team. Express your commitment to upholding Red Wing’s core values and creating exceptional customer experiences.

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What skills are essential for success as a FT Retail Support Associate & Back-Up Driver at Red Wing Shoes?

Success as a FT Retail Support Associate & Back-Up Driver at Red Wing Shoes requires effective communication skills, a customer-first mindset, problem-solving abilities, and knowledge of retail operations. Being results-oriented and having a willingness to learn are also critical attributes that will help you thrive in this role.

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Common Interview Questions for FT Retail Support Associate & Back-Up Driver
Can you describe your experience in customer service and how it relates to the FT Retail Support Associate & Back-Up Driver position at Red Wing Shoes?

In your answer, provide specific examples of customer service roles you've held, highlighting how you handled customer inquiries and complaints, and the positive outcomes you achieved. Emphasize any experience you have with building customer relationships, which aligns well with Red Wing Shoes' focus on creating memorable in-store experiences.

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How would you assist a customer who is unsure about what product to purchase?

Demonstrate your approach to customer engagement by describing how you'd ask probing questions to understand their needs, educate them about different products, and provide personalized recommendations. Illustrate how you're committed to helping customers have a positive shopping experience.

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What do you know about Red Wing Shoes and our Ultimate Fit Experience?

Here, showcase your knowledge about Red Wing Shoes’ history, mission, and product offerings. Explain the Ultimate Fit Experience and how it enhances customer satisfaction. This demonstrates your enthusiasm for the brand and understanding of its values.

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How do you approach achieving and exceeding sales goals in a retail environment?

Discuss your strategies for goal-setting, including maintaining a positive attitude and staying motivated. Provide examples of specific sales techniques you've used successfully in the past to drive results.

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What techniques would you use to maintain the integrity of the sales floor presentation?

Talk about your attention to detail and commitment to showcasing products effectively. You might discuss your processes for organizing merchandise, ensuring signage is clear, and adhering to cleanliness standards to create an inviting shopping atmosphere.

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How familiar are you with managing inventory and stock replenishment?

Consider discussing any prior experience you have with inventory systems, as well as processes for replenishing stock. Emphasize your understanding of why inventory management is crucial for maintaining a well-functioning retail environment.

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Describe a time you faced a challenge in a team setting and how you handled it.

In your response, share an example of a specific challenge, your role in overcoming it, and how the team's collaborative effort resulted in a successful outcome. This demonstrates your teamwork abilities.

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What safety protocols do you think are important for a retail environment, especially in a physically demanding job?

Discuss your understanding of safety standards and regulations as they relate to the retail and warehouse environments. Highlight the importance of following protocols to ensure personal and customer safety, particularly when lifting or handling products.

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Why do you want to work at Red Wing Shoes?

Share your passion for the brand and its products, citing specific reasons why you believe Red Wing Shoes stands out in the marketplace. This question allows you to express your alignment with the company’s values and mission.

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How would you handle a customer complaint or difficult situation?

Outline your conflict resolution approach, emphasizing active listening, empathy, and effective communication. Share your strategies for diffusing tension and ensuring the customer leaves satisfied, demonstrating your commitment to customer service.

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Equity
401K Matching
Commuter Benefits
Learning & Development
Disability Insurance
Family Coverage (Insurance)
Maternity Leave
Paternity Leave
Paid Time-Off
Paid Sick Days
Paid Holidays
Fitness Stipend
Mental Health Resources
Education Stipend

Founded in 1905, Red Wing Shoes is an American footwear company that carries a full line of work boots for all industries and work sites. Red Wing is headquartered in Red Wing, Minnesota.

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Full-time, on-site
DATE POSTED
November 28, 2024

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