Job details

Bilingual Learning and Development Advisor - Call Center

Our employer partner within the Travel industry is currently seeking a skilled and professional Bilingual Learning and Development Advisor with a strong background in call center environments.

This is a full-time, 100% remote opportunity!

Key Responsibilities:

Identify learning needs and create impactful training plans tailored to customer experience/call center teams
Develop engaging curriculum and training materials (guides, manuals, job aids)
Facilitate live virtual training sessions and coaching via phone or video
Monitor learner performance and provide feedback to enhance skill development
Continuously improve training programs based on results and participant input
Partner with subject matter experts and team leaders to deliver results-driven learning solutions
Coordinate logistics, schedules, and communications for smooth training delivery

Qualifications:

Bilingual (English/French)
2–3+ years of experience in training delivery—preferably in customer service or call center environments
Strong expertise in curriculum development, virtual facilitation, and adult learning principles
Certification in Adult Education, Instructional Design, Training & Development, or Communications (asset)
Familiarity with eLearning tools and current L&D trends
Excellent communication and interpersonal skills
Ability to adapt and solve problems in a fast-paced environment
Proficiency in Microsoft Office Suite
Internet Connection: A wired Internet connection is required (WiFi not encouraged).

$50,000 - $55,000 a year

We thank all applicants interested in this opportunity, however; only selected candidates will be contacted regarding next steps.

Bilingual Learning and Development Call Center Training Virtual Facilitation Curriculum Development Customer Service Training Adult Learning eLearning Training Delivery Remote Work

Average salary estimate

$52500 / YEARLY (est.)

min

max

$50000K

$55000K

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